Operations Manager (B2B Collections)

JD: Collection Operation (B2B Collections)
Company: GCS Worldwide
Website: https://gcsworldwide.com/
Level: Middle Management
Location: Unit No. 403–406, 4th Floor, Splendor Spectrum Tower 2, Sec 58, Gurugram
Reporting To: Credit Head / General Manager
Vacancy: 1 Position
Salary: ₹60,000 – ₹70,000 / month (Monthly Take-Home | Fixed)
Job Type: Full-Time | On-Site
About the RoleLooking for a result-oriented and experienced Manager – Collection Operation to lead our B2B collection strategy, client relationship management, and operations execution.
In this middle-management role, you will be responsible for streamlining B2B collection processes, managing key corporate client relationships, driving team performance, and providing data-backed analytical reports to executive leadership.Key Responsibilities1. Collection Strategy & ExecutionFormulate and implement end-to-end B2B collection strategies to optimize debt recovery timelines and minimize aging portfolios.Ensure daily, weekly, and monthly collection targets are consistently met.2. Client Relationship ManagementBuild and maintain strong relationships with corporate clients, handling high-value receivables and complex B2B queries professionally.Drive effective resolution of billing disputes and settlement negotiations.3. Team Leadership & Performance ManagementLead, mentor, and track the daily performance of the collections team.Allocate accounts efficiently and foster a target-driven work culture.4. Process Optimization & Data AnalysisAnalyze collection metrics, aging schedules, and recovery trends using advanced MS Excel.
Streamline operations workflows and introduce process improvements to minimize operational friction.Prepare regular reports and insights for the Credit Head and General Manager.Requirements & EligibilityEducation: Graduate in any discipline (Commerce / Business Administration / Finance preferred).
Experience: 5 to 8+ years of proven track record in B2B Collections / Debt Recovery Operations.
Communication Skills: Excellent written and verbal English communication.
Technical Skills: Advanced proficiency in MS Excel and data management tools.
Key Attributes: Strong negotiation skills, client-handling capabilities, leadership mindset, and a target-driven approach.

Pay: ₹60,000.00 - ₹70,000.00 per month

Work Location: In person