Operations Executive - Ahmedabad

Role: Operations Executive

Address - Rentokil Initial Hygiene India Pvt Ltd. H/09, Abhishek -2 Industrial Estate, New Soroc Mill Compound, Civil Road, Near Asarwa Bridge Corner, Near Haripura Bus Stand, Asarwa, Ahmedabad, Gujarat - 380016

About the Role:

• The Executive - Operations will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.
• The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Coordinate with clients and maintain strong relationships to ensure service excellence and retention
• Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
• Validate and generate data, plans, and reports using the iCABS system
• Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
• Follow up on POs, service contracts, legal agreements, and contract renewals
• Oversee office administration, statutory compliance, attendance, and petty cash management
• Manage vehicle maintenance and GPS tracking
• Supervise the service team and ensure smooth operation of the service centre
• Maintain inventory records, including battery stock

Key Result Areas:

• Client Relationship Management
• Service Planning & Execution
• System & Data Management
• Billing & Documentation

Competencies (Skills essential to the role):

• Client Service Orientation
• Effective communication skills
• Time Management