Operations Executive (NHL)

Job Description

Overseeing Overall Last-Mile Operations: Managing all aspects of daily last-mile activities at the location, ensuring smooth and efficient processes from sorting to delivery. Conducting Daily Team Briefings: Leading regular team meetings to discuss performance metrics, emphasize station hygiene standards, and reinforce best practices for Cash on Delivery (COD) handling. Contingency and Peak Load Planning: Developing and implementing robust plans to effectively manage unexpected situations and handle increased delivery volumes during peak periods. Maintaining Service Quality (SQ): Ensuring that all last-mile operations meet or exceed the organization's established service quality standards. Monitoring Load Handling: Supervising the loading and unloading processes for network connections, ensuring proper handling and security of all parcels. Real-time Scanning and Updates: Ensuring immediate scanning and updating of load details upon unloading, maintaining accurate real-time information in the field.