Operations Associate (Male)

Key Responsibilities:

1. Daily Operations & Process Management

Monitor and manage the lifecycle of student/teacher onboarding and engagement processes.

Ensure timely course scheduling, material delivery, and live class operations.

Maintain CRM and LMS platforms with accurate and up-to-date information.

Troubleshoot operational issues in real-time and coordinate with support/tech teams for resolution.

2. Data & Reporting

Generate and analyze daily/weekly/monthly operational reports (student progress, course completion rates, NPS, etc.).

Track key operational KPIs and suggest improvements.

Assist in building dashboards and data pipelines for business intelligence.

3. Cross-functional Coordination

Collaborate with the sales and customer support teams to ensure seamless handoffs and service delivery.

Work with the product team to suggest operational workflow improvements and feature needs.

Liaise with educators/tutors to ensure they are equipped with necessary resources and support.

4. Process Optimization

Identify gaps in operational workflows and propose process improvements.

Assist in implementing automation tools and SOP documentation to improve efficiency.

Ensure compliance with internal and external quality standards.

5. Customer Experience Support

Work with the customer success team to resolve escalated operational issues.

Ensure students/parents/teachers have a seamless learning experience.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person