Operations Associate - (Content Moderation + SQL ) - Trust & Safety

Who are we and What do we do

ShareChat (https://sharechat.com/about) is India's largest homegrown social media company, with 325+ million monthly active users across all its platforms including Moj, a leading short video app that was launched in a record 30 hours.

Founded in October 2015, with a vision of building an inclusive community that encourages & empowers each individual to share their unique journey and valuable experiences with confidence.

ShareChat is valued at $5 bn. We are spearheading India's internet revolution by building products through world-class AI & tech to evangelize the content ecosystem for India in regional languages.

We believe in complete ownership of problem-solving while committing to speed and integrity in everything we do. We place the utmost importance on user empathy & strive to work towards creating a world-class experience for them every day. Join us to drive how the next billion users will interact on the internet!

What does the team do

The team is the driving force behind building India's biggest original Indic content ecosystem and short video space. Playing a pivotal role in matching the content supply and demand on ShareChat & Moj. From devising the content strategy to managing creators, to ensuring community guidelines, the team is always at the top of everything content.As an Operations Associate, you are accountable for all the operational processes in the Trust & Safety Team team. You would be managing the external vendors who are responsible for moderating the content on the platform and will ensure that the quality of the platform is maintained, suggesting process & policy improvement and compliance. You would also be required to be proficient in Advanced excel/google sheets and data management.

What you'll do:

1. Ensure timely the performance checks on all the domains of POD.
2. Focused on the quality and the safety of the content on the platform as well as our user experience.
3. Operationalise quality assurance processes at offshore/inhouse.
4. Manage end-to-end operations of the team and for the vertical.
5. Connect with team for Calibrations, Training and quality & Policy Updates.

Who you are:

1. 1 to 3 years of work experience in managing quality processes in a large team

2. Content Moderation experience would be preferable.

3. Written and spoken communication in

   languages (Hindi & any other language

   and business proficiency in English

4. Basic to advanced skills in

   MS Excel (or Google Sheets) and MS Word (or Google Doc)

5. Able to write and understand basic

   SQL queries.

6. Basic analytical skills to drive decision-making.Self-starter; capable of taking initiative and working with minimal direction
7. Ability to understand and develop processes from scratch.
8. Essential to have attention to detail and accuracy, also a critical thinker and problem-solver
9. Ability to multitask, set priorities, and manage time effectively
10. Independently work in a fast-paced environment with tight deadlines

Where you'll be

Remote

Know more about us:

• AI @ ShareChat | AI Projects @ ShareChat/
• Scaling AI to billion users
• ShareChat Ads
• Get to know our Co-Founder & CEO YT
• Get to know our Co-Founder & CEO Spotify
• Our Blog

What's in it for you

At ShareChat, our values - Ownership, Speed, User Empathy, Integrity, and First Principles - are at the core of our ways of working. We believe in hiring top talent and grooming future leaders by providing a flexible environment to aid growth and development. We also offer several benefits to our employees - like ESOPs, remote working, monthly childcare allowance for women employees, insurance coverage, and more.