Operations Administrator (Data Entry + Advanced Excel + Oracle Interface)

RMA Creation – Device Claims Support (eCommerce & Other Claim Channels)

• Process 40-50 RMA requests per day for device claims received through eCommerce and other internal channels.
• Enter and validate claim details in Oracle, ensuring accuracy and timely resolution.
• Collaborate with customer service and operations teams to facilitate efficient returns and replacements.
• Maintain accurate records of RMA entries and support performance tracking.

Backorder Management – Insurance Protect Program

• Review and cancel or amend backorders in Oracle for Insurance Protect programs when like-for-like replacements are unavailable.
• Communicate any cancellations to the Service team.
• Ensure Oracle reflects correct inventory and order statuses following any adjustments.

Performance Metrics:

• RMA processing efficiency (average handling time ~6 minutes per device)
• Daily completion targets (50–60 RMAs/day)
• This will increase during peak periods (September to February)
• Accuracy and timeliness of backorder amendments
Internal SLA compliance and stakeholder satisfaction

Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.