Operation Executive

Job Purpose:- · Team Handling · To ensure end to end follow ups are done to provide timely closures within specified timeliness. · Associate should ensure that reports received are as per client the requirement. Leader should have the skill to manage the client escalations and provide timely solutions to the issues. · Understand the SOW of clients. · Daily Morning Updates MIS – Client. · Daily Overall Pending MIS - Cops & Branches. · Mails Actioned. · Follow for fresh cases & resolving respective clients Queries. · Follow up with cops for Ageing cases & Express cases. · Allocating Reports to shared team. · Ensure all CS sharing final reports to their respective clients. · Ensure all CS sharing Evening MIS - respective Client (Today's Closure , Pending cases & EDC's). · Overall Pending MIS - (State wise with Cops & Branches.). Knowledge/Experience: Leader should have good communications skills. Preferred- Leader should have experience from the Customer Service field. Should have good computer knowledge (MS Office, MS Excel) Good in interacting with the client/customers. Should have an understanding and maturity to handle client’s requirement and team issues. Should have relevant team handling experience. o Overall job profile remains same as per the Client Service executive. o However CS - Leader, needs to ensure all the CS are working on the desired target given for fresh cases and 3. Retention of existing clients. o Regular Follow ups are done with COPS team for timely closures. o Client Service - Leader is the 1st point of contact for any escalation from the client. o Client Service – Leader needs to ensure that daily sign off’s are taken from the respective CS at the end of the day to ensure process and assigned target is met. o Client Service – Leader, needs to assist/coach the CS with appropriate follow ups and how maintain month on month growth. o Any misses in the target by the Client Service - Executive would have a direct impact on the Client Service - Leader Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Fixed shift Experience: back Ground Verificatio: 1 year (Preferred) Work Location: In person