Onsite Technical support executive

o Job Description

o Role Overview

o The Onsite Support Executive is a client-facing support role responsible for ensuring the smooth functioning of WovVTech's Automated Daily Sales Reporting (ADSR) solution across assigned shopping malls.

o This position is primarily focused on customer support and operational coordination. The role does not involve core software development, programming, or coding activities. Instead, it serves as the primary point of contact for the mall management team and tenant stores, facilitating issue resolution and ensuring seamless day-to-day operations.

o The position is based at the assigned mall office, where a dedicated workstation along with a laptop or desktop will be provided. The role does not require field visits as part of regular responsibilities.

o Key Responsibilities

o Software Installation & Onboarding

o Install WovVTech software at tenant stores after verifying the installation readiness checklist.

o Coordinate with store representatives to ensure successful installation and activation.

o Daily Sales Data Monitoring

o Monitor daily sales data flow from all integrated tenant stores.

o Perform first-level troubleshooting for data flow issues.

o Escalate issues to the respective tenant, brand, or internal technical team whenever required and track them through to resolution.

o Audit & Reconciliation

o Collect Billing-wise Reports (BWR) from tenant stores during the first week of every month to support audit reconciliation activities.

o Develop a thorough understanding of the audit reconciliation process within the initial three months of employment.

o Working knowledge of Microsoft Excel is essential for carrying out audit-related tasks effectively.

o Client Relationship Management

o Maintain strong professional relationships with mall management and tenant stores.

o Represent WovVTech as the onsite support contact for all operational and product-related queries.

o Ensure proactive communication by providing timely updates on ongoing issues and their resolution status.

o Internal Coordination

o Collaborate closely with backend support and technical teams for effective issue resolution.

o Facilitate smooth coordination by sharing complete information and following up on escalated cases until closure.

o Work Expectations

o Maintain a professional appearance by adhering to the company's dress code, including formal attire and shoes during working hours.

o Demonstrate punctuality, professionalism, and a customer-centric approach.

o Record attendance through the mall's attendance register or biometric system, wherever applicable.

o Working Schedule

o Working Days: Monday to Saturday

o Weekly Off: Sunday (subject to change based on business requirements)

o Working Hours: 10:00 AM to 7:00 PM

o Training

o Comprehensive hands-on training will be provided by a senior team member for approximately 7–10 days, covering all key responsibilities and operational processes.

o During the training period, performance will be observed to assess readiness for independent handling of assigned responsibilities. Continued guidance and support from senior colleagues and the technical team will be available throughout the learning phase.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: On the road