Online Sales Manager

We're Hiring: D2C E-commerce Sales Manager – Wizzowl Jewellery

Company: Wizzowl Jewellery
Location: Chennai, Tamil Nadu
Job Type: Full-time
Experience: 1–3 years
Salary: salary + performance incentives and bonus

About Wizzowl

Wizzowl is a contemporary silver jewellery brand focused on everyday jewellery for modern women. Our collections include silver nose pins, nose rings, earrings, ear cuffs, toe rings, chains and more.

We are growing our D2C e-commerce business and looking for a proactive, sales-driven professional who can help convert customer interest into purchases, increase repeat orders and contribute directly to online revenue growth.

Role Overview

The D2C E-commerce Sales Executive will focus on improving sales from Wizzowl's online store and customer communication channels. The ideal candidate understands how to follow up with interested customers, recover potential orders, improve conversion and build long-term customer relationships.

Key Responsibilities1. Online Sales Conversion

• Monitor customer enquiries from WhatsApp, Instagram and other available channels.
• Help customers choose suitable jewellery and answer questions about products, sizing, materials, delivery and care.
• Follow up with interested customers and convert enquiries into orders.
• Contact customers who have abandoned their carts or initiated checkout, where contact details and consent permit.
• Recommend relevant products, combinations and add-ons to increase average order value.

2. WhatsApp Sales and Customer Relationship Management

• Manage customer conversations and sales follow-ups through WhatsApp Business.
• Maintain an organised database of leads, follow-up dates, customer preferences and sales outcomes.
• Re-engage interested customers who have not purchased.
• Support repeat purchases, new-launch promotions and customer referral initiatives.
• Coordinate approved promotional messages and campaigns.

3. Sales Growth and Reporting

• Track daily enquiries, follow-ups, orders, revenue and conversion rates.
• Identify why potential customers do not complete purchases and share insights with the team.
• Maintain daily and weekly sales reports using Google Sheets or Excel.
• Work towards agreed sales and conversion targets.
• Suggest practical ways to improve customer conversion and repeat purchases.

4. Coordination with the E-commerce Team

• Coordinate with marketing on campaigns, offers, product launches and customer objections.
• Work with operations and customer support to resolve order-related issues.
• Share customer feedback to improve product pages, FAQs and the website experience.
• Ensure customer communication is professional, accurate and timely.

Requirements

• 1–3 years of experience in inside sales, telesales, D2C e-commerce sales or customer relationship management.
• Good communication skills in English; Tamil or Hindi is an advantage.
• Comfortable with WhatsApp Business, phone calls, Google Sheets and online sales tools.
• Strong follow-up discipline and a customer-focused approach.
• Comfortable working towards measurable sales targets.
• Shopify, CRM, jewellery, fashion or lifestyle brand experience is an advantage.

Performance Metrics

Performance will be measured through:

• Sales generated from qualified enquiries and follow-ups.
• Enquiry-to-order conversion rate.
• Recovered orders from eligible abandoned carts and checkout enquiries.
• Repeat purchases and reactivated customers.
• Average order value and quality of customer interactions.
• Accuracy of sales tracking and follow-up records.

Targets will be finalised after reviewing current enquiry volumes and sales data.

Compensation and Growth

• Fixed monthly salary based on experience.
• Performance-based incentives linked to agreed sales outcomes.
• Opportunity to grow into a Senior Sales Executive or D2C Sales & CRM Lead role.

How to Apply

Please share your resume and mention:

• Your previous experience in sales or e-commerce.
• Whether you have handled WhatsApp sales or Shopify orders.
• The sales targets you have worked with and the results achieved.
• Your current and expected salary.

We are looking for someone who takes ownership, follows up consistently and understands that sales performance is measured by orders and revenue—not just calls and messages.

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person