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2nd level Support Cloudxtreme

7.0 - 12.0 years

5 - 10 Lacs

hyderabad

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Analyst (U1) Second Level Support (2LS) - Deloitte Support Services India Private Limited To help us enhance the 2nd Level Support capability within Deloitte ITS, we are looking for a Support Analyst with experience in delivering 2nd Level Support for infrastructure products. The successful candidate will use ServiceNow extensively to work on the incident/request to provide effective solution and thus enhancing customer experience. The 2nd level support (2LS) sits between the ITSD (1LS) and SME teams (3LS). The function reduces the time our SME teams spend on BAU activities, improves customer satisfaction and ticket resolution time as well as identifying opportunities to drive call resolutio...

Posted 2 months ago

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