Vice President - Operations Mentorpal.ai Tech Hiring

8.0 - 12.0 years

0 Lacs

karnataka

On-site

As the Vice President of Operations for our company, you will be responsible for leading the Onboarding and Customer Support functions. Your role will require a combination of strategic thinking and hands-on execution to drive growth and operational efficiency. In the realm of Onboarding Strategy and Execution, you will play a crucial role in developing and implementing strategies to attract agencies, streamers, and content creators. Your focus will be on creating scalable onboarding processes to enhance success rates and collaborating with the tech team to improve the overall onboarding experience. Additionally, engaging with agencies and streamers to gather valuable insights for continuous improvement will be a key aspect of your responsibilities. In terms of Customer Support Management, you will be tasked with keeping the support team informed about product changes and features. Establishing key performance indicators (KPIs) to measure and enhance team performance, streamlining communication channels for timely issue resolution, and fostering a customer-centric support culture will be integral to your role. Your focus on Operational Excellence and Process Optimization will involve identifying and eliminating bottlenecks in both onboarding and support processes. Implementing best practices to optimize workflows and ensuring alignment across cross-functional teams such as product, engineering, and marketing on key initiatives will be crucial for driving operational efficiency. As a leader within the organization, you will be responsible for leading, mentoring, and building high-performing onboarding and support teams. Setting clear goals and performance evaluation frameworks to ensure continuous improvement and development of your teams will be a significant part of your responsibilities. Moreover, effective Stakeholder Collaboration and Insights Gathering will be essential for aligning strategies between founders, tech, and operations teams. Gathering user feedback to drive continuous improvements and enhance the overall user experience will be a key aspect of your role. Your proactive approach, combined with strategic thinking and hands-on execution, will be instrumental in driving growth, efficiency, and operational excellence within our organization.,

Posted 1 week ago

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