About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
ICP is looking for an energetic and organized professional to join our team as Office Manager, Mumbai. This role will be pivotal in ensuring the smooth operation of our APAC regional headquarters in Mumbai. This is a new position at ICP, reflecting the promising growth anticipated across all our service areas in the region. Collaboration is key, as you'll work closely with and serve the needs of our people in Mumbai, as well as provide support to our team in Shanghai. The Office Manager is responsible for the effective day-to-day operation, safety, and upkeep of the Mumbai office, ensuring a reliable, compliant, and well-managed workplace that supports business continuity and scale. The role provides single-point operational ownership for office and facilities management, while operating within defined escalation and governance frameworks.
How you are going to make an impact:
Office Management:
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Oversee and manage all aspects of the Mumbai office, ensuring cost-effective operations and a positive working environment.
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Ensure that our office environment is comfortable, effective, and productive as possible, meeting the needs of our internal customers and employees.
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Implement established policies and procedures, measure outcomes against standards, and improve operational flow.
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Coordinate internal and external resources and cultivate relationships with vendors.
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Create office efficiency by maintaining the appearance of common areas, organizing procedures, handling correspondence, managing filing systems, fulfilling office supply needs, troubleshooting office equipment, and coordinating food delivery as needed.
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Oversee the day-to-day activities of the office as the main point of contact, keeping management informed of performance with routine and requested reporting.
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Provide administrative support as needed, including maintaining filing systems, mailing, and shipping packages, and updating contact database.
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Oversee the office budget, ensuring cost-effective purchasing while maintaining adequate office supplies, equipment, and service standards.
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Track and manage expenditures, ensuring accurate and timely reporting for office-related expenses.
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Oversee light procurement, invoicing and petty cash activities.
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Manage all aspects of the office’s space/infrastructure planning ensuring minimal disruption to operations. This includes moves, adds and changes to workstations, along with providing answers, resources and solutions as requested.
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Ensure compliance with office safety protocols, emergency preparedness plans, and building regulations.
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Regularly inspect the office to ensure it remains a safe and clean environment for all employees.
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Coordinate with the building management, estate manager, and property stakeholders
Compliance & Governance:
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Coordinate office compliance documentation
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Maintain building and statutory documentation requests.
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Maintain operational records and supporting documentation.
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Liaise with external parties on office-related compliance matters.
Employee Engagement & Culture:
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Foster a positive office atmosphere by assisting the People Team as needed in implementing employee events, team-building activities, and office-wide initiatives.
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Promote a welcoming environment for employees and visitors, providing top-tier customer service with a friendly, can-do attitude.
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Act as a go-to person for general employee questions and office needs, ensuring that all issues are handled promptly and effectively.
ESG & Utility Data Coordination:
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As part of operational oversight and compliance readiness, the Office Manager will support ESG-related data collection for the Mumbai office.
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Track and consolidate office utility consumption data (electricity, water, fuel, waste, where applicable)
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Maintain accurate records to support Scope 1, Scope 2, and relevant Scope 3 emissions reporting
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Coordinate with vendors, building management, and internal stakeholders to obtain required utility data
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Submit collated data to internal ESG / sustainability owners or external partners (e.g. Positive Planet) as part of the annual Carbon Footprint assessment
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Ensure data accuracy, timeliness, and audit-readiness for ESG submissions
At ICP we are committed to creating an inclusive culture that is grounded in our core values and how we provide
top class service to our clients and how we show up and support each other within our communities. We celebrate
different backgrounds, experiences, and perspectives—encouraging everyone to bring their authentic selves to
work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.
For these reasons and more ICP is a proud equal employment opportunity employer. We welcome everyone
regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are
dedicated to providing an inclusive, open, and diverse work environment.
What You Will Bring:
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3–4 years’ experience in office administration, facilities, or workplace operations
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Bachelor’s degree in business administration, office management, or related field preferred, but not required. Equivalent work experience will be considered.
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Exposure to corporate office environments with multiple vendors
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Comfortable operating independently with defined escalation
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Profiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with virtual meeting tools (e.g., Teams, Zoom).
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Familiarity with budgeting and procurement processes to manage office needs effectively.
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Exceptional ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
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Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
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Capacity to anticipate needs and proactively solve problems without supervision.
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Strong written and verbal communication skills, with the ability to craft professional correspondence and presentations.
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Organised, detail-oriented, and service-minded
