Odessa Configuration & Application Support Professional Emperen Technologies

5.0 - 7.0 years

20 - 22 Lacs

bengaluru

Work from Office

Need Immediate Joiners Job description: Job Overview: We are seeking an enthusiastic and detail-oriented L1 Support Personnel to join our support team. The ideal candidate will be responsible for providing first-level technical support to end users, troubleshooting issues, and ensuring a high level of customer satisfaction. This is an excellent opportunity for individuals looking to start or advance their career in IT support. Key Responsibilities: Serve as the first point of contact for internal and external users seeking technical assistance via email, forms or telephone. Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity. Perform co...

Posted 1 week ago

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Odessa Configuration- Business Analyst Encora

5.0 - 8.0 years

17 - 20 Lacs

bengaluru

Work from Office

Role: Odessa Configuration and application support Job Overview: We are seeking an enthusiastic and detail-oriented L1 Support Personnel to join our support team. The ideal candidate will be responsible for providing first-level technical support to end users, troubleshooting issues, and ensuring a high level of customer satisfaction. This is an excellent opportunity for individuals looking to start or advance their career in IT support. Key Responsibilities: Serve as the first point of contact for internal and external users seeking technical assistance via email, forms or telephone. Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity....

Posted 2 weeks ago

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Odessa Configuration- Business Analyst Encora

5.0 - 8.0 years

17 - 20 Lacs

bengaluru

Work from Office

Serve as the first point of contact for internal and external users seeking technical assistance via email, forms or telephone. Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity. Perform configuration changes in Odessa. Escalate complex issues to higher-level support teams or Odessa when necessary while ensuring proper documentation of the escalation process. Maintain accurate records of user interactions and technical issues in the ticketing system. Provide timely follow-up with users to ensure their issues are resolved to their satisfaction. Assist with user account management, including password resets and access permissions. Contr...

Posted 2 weeks ago

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