We are an established Travel Agency (Oceans Travel) based in the UK, expanding our remote support team in India. This role is ideal for motivated individuals who are fluent in English, Punjabi, and Hindi, and who want to work from home while supporting our growing UK and international customer base. Key Responsibilities: Answer inbound customer calls and emails in English, Punjabi, and Hindi. Assist customers with flight bookings, itinerary changes, and travel-related queries. Work through a secure Microsoft Cloud Desktop environment provided by us. Deliver professional, friendly, and efficient customer service at all times. Provide accurate information on fares, schedules, and booking processes via using our in-house system Maintain customer records safely and ensure compliance with company standards. Contribute to a positive team environment and meet performance targets outlined by senior management. Requirements: Strong communication skills in English (verbal and written) . Fluency in Punjabi and/or Hindi is vital. Ability to work UK business hours (Indian evening/night shifts). Prior experience in customer service, call centers, or travel agencies is preferred but not mandatory. Strong internet connection and a quiet workspace at home. Computer literate; comfortable working with cloud-based systems and CRM tools. You will be working from home, Remote, via your own computer and your work and screen will be continuously monitored and recorded for safety and compliance reasons. You will answer telephone calls at home, manage client data, and book flights. As a result it is essential for you to have a strong internet connection, and quiet and professional home settings. You will be working UK hours office hours. Additionally, once you have exceeded your target you will be paid 13% commission on every ticket you book. Pay rises and promotions are also frequent..
Company Description Oceans Travel has been providing exceptional travel services since 2007, offering competitive and reliable airfare solutions for destinations worldwide. We pride ourselves on fast, efficient customer support, tailored holiday planning, and a commitment to delivering outstanding value to our clients. As we continue to expand our digital platform, we are looking for a dedicated developer to help improve and extend our online systems. Role Description This is a full-time, fully remote role for a Full-Stack Web Developer (PHP & JavaScript). You will work on: Building new pages and components (HTML, CSS, JS, PHP) Improving and extending existing features Working with mock data to implement layouts and functionality Writing clean, maintainable code that fits within our current architecture Enhancing UI/UX across our customer-facing and admin interfaces This role is ideal for a mid or low level developer who enjoys practical, real-world web development and can work independently while communicating clearly. Qualifications Required: Strong knowledge of PHP (procedural & basic OOP) Solid understanding of JavaScript, DOM manipulation, and event handling Good experience with HTML5, CSS3, and responsive UI development Ability to work with existing codebases (not just new frameworks) Experience consuming APIs or working with mock JSON Good problem-solving and debugging skills Ability to work independently in a remote environment Clear, reliable communication Familiarity with MySQL (basic queries, CRUD operations) Nice to Have (Not Mandatory): Experience working on travel, booking, or e-commerce platforms Basic understanding of Git workflows Comfortable refactoring legacy code Not Required (and not used in this role): React, Angular, Vue Redux, Next.js, Laravel, Symfony Senior-level architecture or cloud engineering We want practical web developers, not framework specialists.