Order Processing: Receive and process orders accurately and efficiently. Enter order details into the company's transportation management system (TMS) or other relevant software. Verify order details for accuracy and completeness. Driver Dispatch: Assign orders to drivers based on factors such as driver availability, location, and route efficiency. Communicate with drivers via phone or two-way radio to provide dispatch instructions, updates, and address any issues. Monitor driver progress and provide timely updates to customers. Customer Service: Respond to customer inquiries regarding order status, delivery times, and any other logistics-related questions. Provide excellent customer service and build positive relationships with customers. Data Entry and Record Keeping: Maintain accurate records of all dispatch activities, including order details, driver assignments, and delivery times. Prepare daily, weekly, and monthly reports as required. Support Logistics Operations: Assist with other logistics tasks as needed, such as route planning, load planning, and inventory management. Work Schedule: Monday to Friday (Night Shift, US Shift) Qualification: Bachelor's degree in Logistics, Supply Chain Management, or related field Experience: 0-1 year (freshers are encouraged to apply).
Order Processing: Receive and process orders accurately and efficiently. Enter order details into the company's transportation management system (TMS) or other relevant software. Verify order details for accuracy and completeness. Driver Dispatch: Assign orders to drivers based on factors such as driver availability, location, and route efficiency. Communicate with drivers via phone or two-way radio to provide dispatch instructions, updates, and address any issues. Monitor driver progress and provide timely updates to customers. Customer Service: Respond to customer inquiries regarding order status, delivery times, and any other logistics-related questions. Provide excellent customer service and build positive relationships with customers. Data Entry and Record Keeping: Maintain accurate records of all dispatch activities, including order details, driver assignments, and delivery times. Prepare daily, weekly, and monthly reports as required. Support Logistics Operations: Assist with other logistics tasks as needed, such as route planning, load planning, and inventory management. Work Schedule: Monday to Friday (Night Shift, US Shift) Qualification: Bachelor's degree in Logistics, Supply Chain Management, or related field Experience: 0-1 year (freshers are encouraged to apply).
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