Nri Relationship Manager

Company Name : Banking

Job Purpose :-

Role & Responsibilities:-

• Inform customers of new products or product enhancements to further expand the banking relationship.
• Coordinate with other functional teams to provide seamless access to other products.
• Ensure the enhancement of customer value by understanding and providing customized solutions.
• Maintain updated and accurate relationship records for assigned customer accounts.
• Penetration of group or family accounts of the existing mapped base
• Track customer complaints, queries and turnaround times for customer satisfaction.
• Plan and conduct special sales initiatives and events for prospective and existing corporations.
• Assist the Senior Relationship Manager - NRI in providing a best-in-class customer experience to become their banking partner of choice.
• Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.
• Recommend process changes in order to improve service efficiency and quality across the branch network.