Job Description NRI Relationship Manager
NRI Relationship Manager
NRI acquisition, CASA, deposits, investments, loans, insurance and other banking products
Key Responsibilities
1. NRI Customer Acquisition
- Acquire new NRI customers through referrals, leads, market visits, and other business channels.
- Identify prospective NRI customers and convert them into active banking relationships.
- Build relationships with NRI customers and their families in India.
- Develop and maintain a strong NRI customer pipeline.
2. Relationship Management
- Manage and service an assigned portfolio of NRI customers.
- Understand customer financial requirements and provide suitable banking solutions.
- Conduct regular customer engagement and portfolio reviews.
- Ensure timely resolution of customer queries and service requests.
- Develop long-term relationships with customers and improve customer retention.
3. Business Development & Cross-Selling
- Achieve assigned targets for:
- NRI Savings / Current Accounts
- CASA balances
- Term Deposits / Fixed Deposits
- Remittances
- Mutual Funds and Investment Products
- Insurance
- Personal / Home Loans and other lending products
- Credit Cards and other retail banking products
- Identify cross-sell and up-sell opportunities within the existing customer portfolio.
- Generate referrals and leads for other banking products.
4. NRI Product & Regulatory Knowledge
- Maintain sound knowledge of NRI banking products and services.
- Handle NRE, NRO and FCNR-related banking requirements.
- Ensure adherence to applicable
RBI, FEMA, KYC, AML and bank policies
. - Ensure accurate documentation and timely completion of account-opening and service processes.
5. Portfolio Management
- Monitor customer portfolio performance and identify opportunities for business growth.
- Track customer balances, product penetration and revenue generation.
- Maintain accurate records of customer interactions and business activities.
- Regularly review dormant / inactive relationships and work towards activation.
6. Customer Service
- Act as the primary point of contact for NRI customers.
- Coordinate with internal teams for account opening, remittances, loans, investments and other customer requirements.
- Provide prompt and effective resolution of customer issues.
- Maintain high standards of customer experience and service quality.
Key Skills
- NRI Banking / Retail Banking knowledge
- Relationship Management
- Customer Acquisition
- CASA & Deposit Mobilisation
- Cross-selling and up-selling
- Sales & Business Development
- Portfolio Management
- Customer Service
- Communication & Negotiation Skills
- Knowledge of NRE/NRO/FCNR products
- Basic understanding of FEMA, RBI, KYC & AML guidelines
- Strong networking and relationship-building skills
- Target-oriented approach
