North West Group

Customer Service Operations: Respond to customer inquiries via phone, email, and in person. Process sales orders, returns, and exchanges in coordination with the operations team. Track shipments and delivery status, and resolve any order-related issues. Maintain customer records and ensure information is accurate and up to date. Collaborate with internal departments to ensure customer satisfaction. Finance & Clerical Support: Assist in generating and sending invoices to customers. Record customer payments and reconcile accounts. Monitor accounts receivable and follow up on overdue payments. Help prepare financial reports and summaries for internal use. Support monthly, quarterly, and year-end financial close processes. Maintain accurate filing and documentation for financial records. Assist with basic bookkeeping tasks as assigned.