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Quality Coordinator Zouma

4.0 - 8.0 years

0 Lacs

punjab

On-site

As a Quality Coordinator at Zouma Consultancy Company, located in Mohali, you will play a crucial role in ensuring high-quality service standards through call audits, SAT score analysis, and performance evaluations. Your expertise in voice and non-voice audits, along with your ability to interact effectively with international clients, will be key to your success in this role. Key Responsibilities: - Conduct average time on call audits and evaluate Customer Satisfaction (SAT) scores to maintain service quality. - Perform voice and non-voice audits to assess process compliance and identify areas for improvement. - Provide constructive feedback and collaborate with teams to enhance their perfo...

Posted 1 month ago

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