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Nice Cxone

2 - 7 years

Pune Bengaluru Mumbai

Posted:1 week ago

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Job Description


Job Description: NICE CXone Engineer / Consultant

Role:

Job Summary

NICE CXone Professionals

Key Responsibilities

  • Configure and maintain NICE CXone Contact Center solutions.
  • Design and develop IVR call flows using NICE Studio.
  • Configure ACD, skills, routing scripts, queues, and omnichannel interactions.
  • Implement and support voice, email, chat, SMS, and digital channels.
  • Integrate NICE CXone with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow.
  • Configure reporting, dashboards, analytics, and workforce management solutions.
  • Troubleshoot call flows, telecom issues, and platform-related incidents.
  • Support platform migrations, upgrades, and deployment activities.
  • Work closely with business teams to gather requirements and deliver CX solutions.
  • Ensure adherence to contact center best practices and SLA targets.

Required Skills

  • Hands-on experience in

    NICE CXone

    .
  • Experience with NICE Studio and IVR development.
  • Knowledge of ACD, Call Routing, Skills-Based Routing, and Contact Center Operations.
  • Experience with Omnichannel Contact Center solutions.
  • Understanding of Voice, Chat, Email, SMS, and Digital Engagement channels.
  • Experience with API integrations and web services.
  • Knowledge of Contact Center KPIs, Reporting, and Analytics.
  • Troubleshooting and support experience in production environments.

Preferred Skills

  • NICE Workforce Management (WFM).
  • NICE Interaction Analytics.
  • NICE Quality Management (QM).
  • CRM integrations such as Salesforce, ServiceNow, or Microsoft Dynamics.
  • SIP, VoIP, CTI, and Telecom technologies.
  • Cloud Contact Center migration experience.
  • Exposure to Agile and DevOps methodologies.

Educational Qualification

  • BE / B.Tech / MCA / Any Bachelor's Degree in Computer Science, IT, Electronics, Telecommunications, or related field.

Skills Required

Nice Cxone Nice Cxone

Work Mode

Hybrid

Job Type

Full Time

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