Newage is looking for a passionate and strong Customer Success Specialist/Lead who will build strong customer advocacy with the existing customer base and be the voice of the customer. You will work very closely with the Implementation, Product Support and Sales teams. Key duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, on-boarding and training clients, helping customers leverage the full benefits of our software/services, helping customers learn more about new offerings and most importantly minimizing churn or reduction of users/usage. The role has 3 key expectations: Build, own, operate and execute the customer success function and take ownership and accountability for attaining the defined metrics and outcomes Lead deep engagement with various customers across all our key segments and markets; work with a wide variety of customer stakeholders to ensure that they see everyday value and utilization of our software. Understand key challenges customers may have and work towards timely resolution and satisfaction. Build deep collaboration with key NewAge functions including Delivery/Product Support and Sales/Sales Operations to ensure there is regular sharing of insights and execution actions needed to get to our goal of 0% reduction of churn and at the same time, work towards moving customers for higher utilization of software and potential upsell/s as defined by ongoing sales priorities Key Responsibilities: Periodic Health Checks with customers Tracking Software Renewals Manage Client Advocacy and develop brand loyalty for NewAge Organize Technical Enablement Respond to Escalations Track Collections Upsell Email Campaigns Customer Onboarding and Training On need basis travel to meet customers Ideal Candidate s Profile: Bachelors/Master s degree Customer Success Management experience with a SaaS / Logistics software company is a plus Good functional knowledge of the Logistics, Transportation and Warehousing industry Excellent communication skills (both written and spoken English / Presentation/ Documentation) Familiarization with Digital Technologies Good team player (capacity to work in a worldwide, distributed team)

We are looking for a Business Analyst with expertise in logistics and supply chain software to bridge the gap between business needs and technical solutions. You will work closely with stakeholders, product teams, and developers to gather requirements, analyze business processes, and ensure seamless implementation of logistics solutions. If you have a strong analytical mindset and a passion for optimizing logistics operations through technology, we d love to hear from you! Key Responsibilities: Gather, analyze, and document business and technical requirements for logistics and supply chain management solutions. Work closely with stakeholders to identify challenges, opportunities, and process improvements in logistics operations. Translate business requirements into functional specifications for development teams. Collaborate with UI/UX designers to ensure intuitive and efficient system interfaces. Conduct gap analysis between existing systems and business needs, recommending solutions for optimization. Support the development, testing, and implementation of new software features and enhancements. Create detailed documentation, including process flows, user stories, and system requirements. Conduct training sessions and provide user support post-implementation. Stay updated with the latest trends in logistics, supply chain, and transportation management systems (TMS, WMS, etc.). Required Skills & Experience: 3+ years of experience as a Business Analyst , preferably in logistics, transportation, or supply chain software . Strong understanding of logistics processes, warehouse management, and transportation management systems (TMS/WMS) . Experience with ERP, CRM, and logistics software solutions . Proficiency in SQL, data analysis, and reporting tools . Hands-on experience with Agile and Scrum methodologies . Ability to translate complex business requirements into clear technical specifications. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Nice-to-Have: Experience with EDI, API integrations, or automation in logistics software . Knowledge of cloud-based logistics platforms (AWS, Azure, etc.). Familiarity with IoT, AI, or blockchain applications in supply chain management .

We are looking for a highly skilled Implementation Engineer to lead the deployment, configuration, and integration of our logistics software solutions . In this role, you will work closely with clients, technical teams, and stakeholders to ensure smooth implementation, minimize disruptions, and optimize system performance. If you have a strong technical background, problem-solving skills, and experience in logistics or supply chain software , we d love to hear from you! Key Responsibilities: Oversee the end-to-end implementation of logistics and supply chain software solutions . Collaborate with clients to gather business and technical requirements for system configuration. Install, configure, and integrate software with TMS, WMS, ERP, and other logistics platforms . Manage data migration, system mapping, and API integrations . Troubleshoot implementation issues and provide technical support to clients. Conduct user training and documentation to ensure smooth adoption. Work closely with cross-functional teams (developers, business analysts, and support) to enhance implementation efficiency. Monitor post-implementation performance , address customer concerns, and optimize system usage. Required Skills & Experience: 3+ years of experience in software implementation, deployment, or support , preferably in logistics or supply chain technology . Strong knowledge of logistics operations, TMS (Transportation Management Systems), WMS (Warehouse Management Systems), and ERP integrations . Hands-on experience with API integrations, SQL databases, and data migration . Familiarity with cloud platforms (AWS, Azure, Google Cloud) and networking principles. Experience with scripting and automation (Python, PowerShell, or Bash) is a plus . Strong problem-solving skills and ability to handle customer escalations efficiently. Excellent communication and client management skills. Nice-to-Have: Experience with EDI (Electronic Data Interchange) for logistics transactions . Understanding of business intelligence and reporting tools . Knowledge of Agile or DevOps methodologies .

Lead the automation testing efforts, defining test strategies, frameworks, and best practices. Develop, maintain, and execute automated test scripts using industry-standard tools. Collaborate with development, DevOps, and product teams to ensure high-quality software releases. Implement continuous testing as part of CI/CD pipelines. Identify test scenarios, create test plans, and manage test data. Conduct root cause analysis for defects and provide solutions for test failures. Mentor and guide junior QA engineers, ensuring best automation practices are followed. Evaluate and integrate new automation tools and technologies. Ensure compliance with industry standards and company quality guidelines. Required Skills & Qualifications: Experience: 6+ years in software testing, with at least 3 years in automation testing and 2+ years in a leadership role. Technical Skills: Proficiency in test automation frameworks (Selenium, Cypress, Playwright, Appium, etc.). Must have good experience in STLC (Software Testing Life Cycle). Strong knowledge of programming languages like Java, Angular, JavaScript. Hands-on experience with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD). Experience in API automation testing (Postman, RestAssured, SoapUI). Familiarity with performance and security testing tools is a plus. Working knowledge of cloud-based test environments (AWS, Azure, GCP). Soft Skills: Strong analytical, problem-solving, and communication skills. Education: Bachelor s/Master s degree in Computer Science, Engineering, or related field. Preferred Qualifications: Experience in BDD/TDD frameworks (Cucumber, SpecFlow). Exposure to containerization (Docker, Kubernetes). Experience with mobile automation testing.

The Chief Product Officer (CPO) will be responsible for defining and driving the overall product strategy, vision, and roadmap for Newage. The role requires deep expertise in logistics technology, strong leadership, and the ability to align product development with business goals to drive revenue growth and market expansion. Key Responsibilities Product Strategy & Vision Define the long-term product strategy aligned with the Newage s mission and market needs. Drive innovation in logistics technology , ensuring the product suite remains competitive. Develop a deep understanding of customer pain points and translate them into product solutions. Product Development & Roadmap Execution Lead the end-to-end product lifecycle from ideation to launch. Define and prioritize the product roadmap based on business impact and market research. Ensure seamless integration of automation, and digital transformation in product offerings. Cross-Functional Leadership Work closely with engineering, sales, marketing, and operations to align product goals. Build and manage a high-performing product management team . Act as the bridge between customers, technology teams, product managers and business stakeholders . Customer & Market Insights Stay updated on market trends, competitor strategies, and regulatory changes in logistics. Collaborate with clients and partners to incorporate their feedback into product development. Go-to-Market & Business Impact Partner with sales and marketing teams to develop strong go-to-market strategies. Monitor key product performance metrics and ensure continuous optimization. Identify new revenue streams and expansion opportunities through product enhancements. Key Qualifications & Experience 15+ years of experience in product management, with at least 5+ years in a leadership role . Proven experience in software product development for logistics, supply chain, or freight forwarding . Strong expertise in SaaS, cloud solutions, AI, and automation technologies for logistics. Deep understanding of logistics operations, freight management, and supply chain optimization . Hands-on experience with Agile methodologies, product roadmaps, and UX/UI best practices . Strong leadership, strategic thinking, and ability to work in a fast-paced environment . Excellent communication and stakeholder management skills. Preferred Skills Experience working with ERP, TMS (Transportation Management System), WMS (Warehouse Management System) . Knowledge of blockchain, IoT, and AI-driven logistics solutions . Exposure to global logistics regulations and compliance requirements . Why Join Us? Lead the product vision of a rapidly growing logistics software products of Newage. Work on cutting-edge technology solutions transforming global supply chains. Collaborate with top industry experts and clients worldwide .

A Data Engineer is responsible for designing, building, and maintaining the infrastructure that enables the collection, storage, and analysis of data within an organization. They ensure that data systems are scalable, reliable, and efficient, facilitating data-driven decision-making across the company. Key Responsibilities: Data Pipeline Development: Design, implement, and optimize data pipelines for ingesting, processing, and transforming large volumes of structured and unstructured data. Data Integration: Develop and maintain scalable data pipelines and build new API integrations to support increasing data volume and complexity. Data Modelling and Architecture: Design and maintain data models, schemas, and database structures to support analytical and operational use cases. Collaboration: Work closely with data scientists, analysts, and business teams to understand data requirements and ensure data availability for business intelligence and analytics. Data Quality and Governance: Implement processes and systems to monitor data quality, ensuring production data is accurate and available for key stakeholders. Performance Optimization: Optimize data systems for performance and scalability, troubleshooting and resolving data-related issues as they arise. Required Skills and Qualifications: Technical Proficiency: Experience with big data technologies such as Apache Hadoop, Apache Spark, and Apache Kafka. Programming Skills: Proficiency in programming languages like PySpark, Java, or Scala for data processing and pipeline development. Database Management: Experience with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra). Data Modelling: Strong understanding of data modelling, ETL (Extract, Transform, Load) processes, and data warehousing concepts. Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex data issues. Communication: Effective communication and collaboration skills to work with cross-functional teams and stakeholders. Educational Background: A bachelor s or master s degree in computer science, software engineering, or a related field is typically required. Relevant certifications or coursework in data engineering, big data technologies, or cloud platforms can be advantageous. This role is pivotal in enabling organizations to leverage their data effectively, driving insights and informed decision-making.