Designation: Store Manager Reporting To : Zonal Own Retail Manager Location :- Ahmedabad City Experience 1-6years Qualification - graduate or MBA Candidate Preference : Retail ,Telecom , ex-Telecom , FMCG , FMCD , Handset Purpose of the Job Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met. Key Deliverables Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs Ensure that the look and feel of the store is as per guidelines/standards Track efficient Cash handling; prevent shoplifting / ensure safety and security Visual merchandising as per plan / guidelines Inventory and stock management to prevent stock-outs or excess Inventory KPI reporting as per guidelines and on-time Strategic Roll outs: Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) Manage closure of current store during refit & conversion Profitability: To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell To ensure required MIS & tracking at CRO levels Manage Store expenses are as per plan Provide suggestions /feedback to improve store productivity People Development / Team Management: To ensure daily roistering & briefing to outsourced store staff Ensure that attrition issues (planned & unplanned) are escalated for timely resolution Ensure motivation & development of outsourced store staff Customer Experience: Ensure adherence to CE guidelines Manage staff allocation based on demand at point in time Personally step in to handle demanding customers Provide suggestions for improvements in CE Skills Required High energy Strong process orientation Project management skills Appreciation of need for Customer Experience delivery Building & nurturing partnerships Influencing skills
Purpose of the Job :- An opportunity to actively manage the frontline Territory Sales Managers (at least 2 reporting directly), to aggressively drive sales of Telecom products and services. Drive various stakeholders in the distribution network across territories to achieve targets. Key Deliverables:- ?Strengthen the distribution and sales network by increasing the SIM & Data Selling Outlets to the maximum possible extent in the assigned cluster. ?Increase Market and Customer share, ensure sales ofhigh revenue ticket items and Apps. ?Develop monthly plans to increase sales revenues by analyzing market, competition and relevant reports. ?Manage Partners to drive the basic distribution parameters such as Channel profit and Channel satisfaction. ?Lead a team of TSMs, coordinate withMarket Communications, Customer Service and Marketing teams to deliver business KPIs. ?Provide competition information and relevant feedback to the Marketing team. ?Guide TSMs to achieve business KPIs and coach them to take on larger responsibilities. Skills Required:- ?Ability to lead large teams. ?Collaborate with internal and external stakeholders. ?Analytical and problem solving skills. ?Enterprising and the ability to convince. Educational Qualifications:- ?PGDM/MBA. Work Experience:- 5+ years of relevant experience in Telco / FMCG / related industries.