Company Overview NetZen AI is an AI-powered productivity platform that provides real-time technical support through multiple touchpoints including desktop agents, web chatbots, Chrome extensions, and SaaS platforms. The technology stack spans across modern web frameworks, AI/ML services, and enterprise-grade infrastructure. Company is located in Canada in EST time zone. The candidate should be available to work between 6:30PM to 10:30PM IST Mon-Fri to ensure overlap with the team in Canada. Position: Senior Full-Stack Developer Responsibilities Frontend Development Develop responsive web applications using React/Next.js Implement real-time chat interfaces and dashboards Create embeddable widgets for third-party websites Ensure cross-browser compatibility and performance optimization Backend Development Design and implement RESTful APIs endpoints Develop serverless architecture Implement authentication, authorization, and security measures System Architecture Design scalable microservices architecture Implement database schemas and optimization Build deployment pipelines and infrastructure as code Ensure security compliance and data protection Monitor system performance and troubleshoot issues Soft Skills Requirements Strong problem-solving and debugging skills Excellent communication and teamwork abilities Self-motivated with ability to work independently Adaptability to rapidly changing technology landscape Detail-oriented with focus on code quality and testing Educational Requirements Bachelor's or Master’s degree in Computer Science is required.
Company Overview NetZen AI is an AI-powered productivity platform that provides real-time technical support through multiple touchpoints including desktop agents, web chatbots, Chrome extensions, and SaaS platforms. The technology stack spans across modern web frameworks, AI/ML services, and enterprise-grade infrastructure. Company is located in Canada in EST time zone. The candidate should be available to work between 6:30PM to 10:30PM IST Mon-Fri to ensure overlap with the team in Canada. Position: Senior QA Engineer Role Overview We're seeking an experienced QA Tester with strong IT helpdesk domain knowledge . Required Experience 3+ years of QA/testing experience in IT helpdesk or support desk environments like Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow or similar. Experience testing SaaS B2B enterprise software Understanding of IT support workflows, ticket lifecycle, and support agent operations Technical Skills Testing Methodologies : Manual testing, test case design, regression testing, exploratory testing Work Environment Fully Remote Collaborative team environment Opportunity to work with cutting-edge AI technology Direct impact on enterprise customer experience Educational Requirement Bachelor's or Master’s degree in STEM