Participate in content development and evaluation initiatives Participate in process/product improvement initiatives Participate in strategic planning and business plan development for Digital Learning products and services Systems Specific: Support customer, partner, and employee service requests Create and Manage Training Events Create manual orders and facilitate special access requests Create/execute test plans Log and track enhancement requests/bugs Create/revise OU Online administration procedures and guides Diagnose and disposition/solve customer support issues Create/revise OU Online roles and permissions Set user privileges (individual/user group) QUALIFICATIONS: Excellent written and verbal communications skills Self-starter, mentor, quick learner, and team player. Excellent organizational skills and attention to detail Ability to thrive in a high-pressure, dynamic environment Demonstrated ability to multitask and prioritize projects Ability to work at all organizational levels Ability to work with confidential/proprietary information in a professional manner Ability to follow established guidelines and procedures, and meet deadlines Training and Technology: Knowledge of Internet technologies and training content integration and delivery strategies Knowledge of any Learning Management System (LMS) Knowledge of Oracle Technologies (RDBMS) desired, but not required Knowledge of Java Technologies is desired, but not required Education and Experience: 2-3 years experience in the implementation or management of technology-based training and online learning solutions

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