Job description Candidate should have an experience in inbound calls or any other banking related experience in call centre. Candidate should speak languages Malayalam, Hindi, English. Handle a large volume of inbound and outbound calls in a timely manner Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary Identify customer needs, research issues, resolve complaints, and provide solutions Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team Recommend improvements for systems and processes to boost organizational efficiency Job Type: Full-time Salary: ₹15,000.00 - ₹20,000.00 per month Schedule: 09:00 to 06:00/ Sundays Week off Ability to commute/relocate: Ulsoor, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's degree or equivalent High school diploma, -related education or certification is a plus. (Preferred) Experience: Total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Malayalam (Preferred) English (Preferred) Hindi (Preferred) Any added language (Preferred) Job Type: Full-time Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Rotational shift Language: Hindi (Preferred) Malayalam (Preferred) Work Location: In person Speak with the employer +91 8446224742 Expected Start Date: 19/06/2025