Company Description Navigators Visa Global Logistics (NVGL) has been providing international logistics solutions since 2004 optimizing the distribution process globally from pickup to delivery. The organization offers services covering various industries and is committed to delivering superior quality services in India and abroad through a focus on innovation, productivity, and service. Role Description This is a full-time on-site role for a Sales Coordinator located in Pune. The Sales Coordinator will be responsible for sales coordination, customer service, communication, sales, and sales operations on a day-to-day basis to support the logistics team. Qualifications Sales Coordination and Sales Operations skills Customer Service and Communication skills Experience in sales and customer relationship management Ability to work collaboratively in a team environment Strong organizational and time-management skills Knowledge of logistics or supply chain management is a plus Bachelor's degree in Business Administration or related field Show more Show less
Role & responsibilities Manage end-to-end recruitment for freight forwarding roles (Sales, Pricing, Operations, Documentation, Customer Service, Key Accounts, Branch Heads, etc.) Understand freight forwarding job requirements including Air & Ocean Export/Import, CHA, etc Source candidates through job portals, LinkedIn, referrals, headhunting, and networking Screen resumes, conduct initial interviews, and assess technical and cultural fit Coordinate interviews between candidates and hiring managers Negotiate offers and manage offer rollout, joining, and onboarding Maintain and update candidate databases and recruitment trackers Build a strong talent pipeline for current and future requirements Ensure hiring is aligned with company policies, timelines, and budgets Support employer branding initiatives within the logistics industry Address employee grievances and engagement initiatives Maintain HR records, MIS, and reports Implement HR policies and procedures Support training and development initiatives Preferred candidate profile Proven experience recruiting for freight forwarding/logistics roles Strong understanding of industry terminology, job roles, and market trends Excellent communication and stakeholder management skills Ability to handle multiple positions and tight deadlines Strong networking and sourcing abilities Proficiency in ATS, job portals, and MS Office Negotiation and closing skills
Role & responsibilities Customer Service Handle sea export nomination shipments received from overseas agents or customers Act as the single point of contact for customers and overseas partners Provide timely shipment updates, sailing schedules, and status reports Address customer queries, operational issues, and escalation matters professionally Documentation Prepare and process export documents including: Shipping Instructions Draft & Final Bills of Lading Invoices, Packing Lists, Certificates (as applicable) Ensure documentation accuracy as per customer, carrier, and regulatory requirements Coordinate with customers for documentation approvals and amendments Upload and share documents with overseas agents and internal teams Operations Coordination Liaise with shipping lines, CFS, transporters, and customs brokers Ensure timely booking confirmation, container pickup, and cargo gating-in Monitor cut-off dates, SI filing, VGM submission, and sailing schedules Track shipments until final destination and ensure smooth handover to destination agents Compliance & Reporting Ensure adherence to export regulations, SOPs, and company policies Maintain shipment records, MIS reports, and documentation files Support audits and internal reporting requirements Preferred candidate profile 3-8 years of experience in Freight Forwarding Sea Export Customer Service / Documentation Hands-on experience with shipping lines and overseas agent coordination Strong knowledge of Sea Export operations and documentation Experience in handling nomination accounts Excellent communication and coordination skills Attention to detail and ability to manage multiple shipments Customer-focused mindset with problem-solving abilities