We are seeking a Senior DBA to join our Data Platform Engineering team. The DBA will be responsible for the data platform environment including overseeing the development and maintenance of the databases, assessment, optimization for new as well as existing implementations. In this role, he/she will work with architecture, application development and operations to help achieve a state-of-the-art data platform that meets current and future business objectives. The ideal candidate has deep database administration experience and seeks to design/model highly performant databases and queries. Above all other factors, the successful candidate is smart, driven, and wants to be part of a culture of innovation and creativity as we develop and define our unique market. Problems You Will SolveData Infrastructure upkeep ensuring 99.99% availabilityCreate new database clusters and be responsible for HA/DR Solutions using AlwaysON, Replication, Log shipping, etc. for business continuity and data growthLiaise on installation, configuration & maintenance of SQL Server instances in a shared enterprise organizationResponsible for promoting application related objects/code (releases) and implement CI/CD for Database stackCreate and manage database schema objects including tables, indexes, views, stored procedures, and triggersAdminister security - user accounts & database roles, schema, data encryption, etc.Support application developers and BI/BizOps/Data-science teams with database architecture, query optimization, data loads etc.Troubleshoot performance issues and suggest/implement optimizationsWork with and educate our dev team to make good schema design choices and optimize queriesAutomate recurring DBA tasksBe part of data platform engineering team on-call rotationMonitor database environment for high availability and disaster recovery, and proactively identify and solve issuesDocument, develop and enforce standards for best database practicesCreate backups and maintain recovery policies and procedures Establish and \maintain database security structures, encryption, and SOX compliance proceduresPerform database tuning, coordinate application releases, and troubleshoot database issues including slowness and latenciesAutomation scripts using Bash/Python/PowerShell/Git for managing database infrastructureUnderstand the different wait types and reasons for query suspension and improve performance for application. About YouBS or MS degree in Computer Science or Equivalent experience12+ years DBA experience in developing, maintaining, and administering MS SQL Server 2017 and aboveExperience setting up SQL server on premises a plusExperience with SQL Server 2014-2019Experience managing high volume, high concurrency environments and multi-TB OLTP databasesExpert level SQL skillsExperience coding and maintaining complicated SSIS PackagesPenchant for automation with PowerShell, Python or other data scripting languages a strong plusExperience with other databases, including Postgres, MongoDB, Apache Cassandra, or Apache Hive is also a strong plusProven analytical and problem solving skillsA curious, self-motivated, resourceful, critical-thinkerStrong oral and written communication skillsCapable of meeting deadlines in a fast-paced, dynamic, environmentTrouble shooting, performance monitoring and tuning skills is a must.

We are seeking a Senior DBA to join our Data Platform Engineering team. The DBA will be responsible for the data platform environment including overseeing the development and maintenance of the databases, assessment, optimization for new as well as existing implementations. In this role, he/she will work with architecture, application development and operations to help achieve a state-of-the-art data platform that meets current and future business objectives. The ideal candidate has deep database administration experience and seeks to design/model highly performant databases and queries. Above all other factors, the successful candidate is smart, driven, and wants to be part of a culture of innovation and creativity as we develop and define our unique market. Problems You Will Solve Data Infrastructure upkeep ensuring 99.99% availability Create new database clusters and be responsible for HA/DR Solutions using AlwaysON, Replication, Log shipping, etc. for business continuity and data growth Liaise on installation, configuration & maintenance of SQL Server instances in a shared enterprise organization Responsible for promoting application related objects/code (releases) and implement CI/CD for Database stack Create and manage database schema objects including tables, indexes, views, stored procedures, and triggers Administer security - user accounts & database roles, schema, data encryption, etc. Support application developers and BI/BizOps/Data-science teams with database architecture, query optimization, data loads etc. Troubleshoot performance issues and suggest/implement optimizations Work with and educate our dev team to make good schema design choices and optimize queries Automate recurring DBA tasks Be part of data platform engineering team on-call rotation Monitor database environment for high availability and disaster recovery, and proactively identify and solve issues Document, develop and enforce standards for best database practices Create backups and maintain recovery policies and procedures Establish and \maintain database security structures, encryption, and SOX compliance procedures Perform database tuning, coordinate application releases, and troubleshoot database issues including slowness and latencies Automation scripts using Bash/Python/PowerShell/Git for managing database infrastructure Understand the different wait types and reasons for query suspension and improve performance for application. About You BS or MS degree in Computer Science or Equivalent experience 8+ years DBA experience in developing, maintaining, and administering MS SQL Server 2017 and above Experience setting up SQL server on premises a plus Experience with SQL Server 2014-2019 Experience managing high volume, high concurrency environments and multi-TB OLTP databases Expert level SQL skills Experience coding and maintaining complicated SSIS Packages Penchant for automation with PowerShell, Python or other data scripting languages a strong plus Experience with other databases, including Postgres, MongoDB, Apache Cassandra, or Apache Hive is also a strong plus Proven analytical and problem solving skills A curious, self-motivated, resourceful, critical-thinker Strong oral and written communication skills Capable of meeting deadlines in a fast-paced, dynamic, environment Trouble shooting, performance monitoring and tuning skills is a must. Show more Show less

Navaera Worldwide is a global, full-service firm specializing in advanced knowledge management products and services that empower financial organizations to improve operational efficiency, manage risk with data-informed decisions, detect fraud and gain competitive advantages. The privately held company has diverse clients around the world, including major corporations in the financial services sector as well as small and medium-sized enterprises. At Navaera Worldwide, we provide potent and scalable business products and solutions to organizations of all sizes. We are seeking a talented and experienced Specialist Linux Enterprise Engineer to join our dynamic team. As a Specialist Linux Enterprise Engineer, you will play a crucial role in ensuring the stability, security, and optimal performance of our Linux-based IT environments. You will collaborate with a diverse group of IT professionals to deliver exceptional service to our internal stakeholders. Responsibilities: Pro-actively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service Perform day-to-day system administration tasks, including server and workstation setup, configuration, maintenance, and troubleshooting. Monitor system performance and proactively address issues to ensure uninterrupted operations. Implement and maintain security measures to protect systems from threats and vulnerabilities. Develop and maintain shell scripts to automate routine tasks and streamline administrative processes. Engineering of systems administration-related solutions for various project and operational needs Maintain best practices on managing systems and services across all environments Fault finding, analysis and of logging information for reporting of performance exceptions Pro-actively monitoring system performance and capacity planning Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware Create and modify scripts or applications to perform tasks Provide input on ways to improve the stability, security, efficiency, and scalability of the environment Collaborate with other teams and team members to develop automation strategies using tools that include Puppet and Chef and deployment processes Provide technical support and guidance to end-users regarding Linux environment issues. Participate in department 24x7 On-Call rotation to provide level Tier 4 support during and after regular business hours. Qualification: A minimum of 4 - 5 years of experience working as a Linux Administrator Bachelor’s degree in computer science, information technology, engineering, or a technical discipline RHCE/RHCSA certified with 4+ years of experience. In depth knowledge of Linux: Debian, Redhat, etc. Experience with VMWare vSphere 8.0 and Windows Server 2016 and up Experience with VMWare Site Recovery Manager Knowledge of existing virtual machine and cloud technologies including principles and methods of scalability to match workloads Experience with Ninja, Ansible, Chef, Puppet Basic knowledge of networking, specifically Cisco devices, including Nexus and Catalyst switches and routers. Experience with enterprise level Windows Server operating environments, including Windows Active Directory, Group Policy Experience with HPE Nimble Storage Strong English communication, collaboration research and problem-solving capabilities. Ability to provide clear instructions to IT partners, explaining how the software works to the customer and being available to answer any questions that may arise. Using analysis and critical thinking skills to determine and assess the customer's needs and meet or exceed their expectations. Ability to manage multiple projects and rapidly changing priorities. Applying keen attention to detail and organization to work on numerous parts of a system or application at the same time while being accurate and thorough. Excellent time management, decision-making, interpersonal, and organizational skills. Desire to provide superior customer service. Ability to prioritize, coordinate and complete tasks to meet deadlines and within company quality standards Strong Experience with Shell, Perl, and/or Python scripting. Strong knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP. Knowledge of multiple specialties such as operating systems, database platforms, storage technologies, including knowledge of administering operating systems like Red Hat Enterprise Linux and Microsoft Server. Demonstrated experience working on remote Systems via use of command line. Hands on experience integrating Linux servers in Active Directory (or using LDAP/Kerberos). Experience installing and configuring basic services including httpd/Apache, vftpd and sshd. Ability to arrange things or actions in an order or pattern according to a specific rule or set of dependencies. Experience with operating system update services such as WSUS, YUM or DNF. Knowledge of the following technologies: Ansible modules, PowerShell scripting, ELK Stack and Sophos Anti-Virus and integrating Linux with Windows Active Directory. Ability to work well as a member of a team and independently. Strong problem solving and communication skills. Show more Show less

About Us Navaera Worldwide is a global, full-service firm specializing in advanced knowledge management products and services that empower financial organizations to improve operational efficiency, manage risk with data-informed decisions, detect fraud and gain competitive advantages. The privately held company has diverse clients around the world, including major corporations in the financial services sector as well as small and medium-sized enterprises. At Navaera Worldwide, we provide potent and scalable business products and solutions to organizations of all sizes. Navaera Worldwide has offices located in three continents with global headquarter based in New York. Other offices are in Toronto, Canada & Vadodara, India. We are seeking a talented and experienced Windows Enterprise Engineer to join our dynamic team. As a Senior Windows Enterprise Engineer, you will play a crucial role in ensuring the stability, security, and optimal performance of our Windows-based IT environments. You will collaborate with a diverse group of IT professionals to deliver exceptional service to our internal stakeholders. Roles And Responsibilities Perform day-to-day system administration tasks, including server and workstation setup, configuration, maintenance, and troubleshooting. Monitor system performance and proactively address issues to ensure uninterrupted operations. Implement and maintain security measures to protect systems from threats and vulnerabilities. Maintain Microsoft Exchange On-Premises systems and related sub-systems for high availability and optimal performance. Maintain Active Directory infrastructure for high availability and optimal performance. Coordinating and performing configuration changes and application upgrades for Microsoft systems, including Windows Servers, Microsoft Exchange, and workstation environments using WSUS. Manage and troubleshoot Active Directory services, including domain controllers, group policies, and user accounts. Collaborate with cross-functional teams to ensure seamless integration of Active Directory with other systems and applications. Develop and maintain PowerShell scripts to automate routine tasks and streamline administrative processes. Monitor and optimize Active Directory performance, security, and capacity. Provide technical support and guidance to end-users regarding Windows environment issues. Provide support, if required for any P1 level ticket during off business hours. Qualifications And Requirements Minimum 8+ years of experience in Microsoft related system engineering, administration, or support with at least three years experience in Exchange On-Premises and Active Directory administration with a large corporation. Experience with VMWare vSphere 8.0 and Windows Server 2016 and up. Experience with VMWare Site Recovery Manager is preferable. Experience with Ninja, Ansible, Chef, Puppet is preferable. Basic knowledge of networking, specifically Cisco devices, including Nexus and Catalyst switches and routers. Strong proficiency in PowerShell scripting skills to automate messaging processes and reporting. Experience with HPE Nimble Storage is preferable. Experience with email security and protection solutions. Strong English communication, collaboration research and problem-solving capabilities. Ability to provide clear instructions to IT partners, explaining how the software works to the customer and being available to answer any questions that may arise. Using analysis and critical thinking skills to determine and assess the customer's needs and meet or exceed their expectations. Ability to manage multiple projects and rapidly changing priorities. Applying keen attention to detail and organization to work on numerous parts of a system or application at the same time while being accurate and thorough. Excellent time management, decision-making, interpersonal, and organizational skills. Desire to provide superior customer service. Ability to prioritize, coordinate and complete tasks to meet deadlines and within company quality standards. A bachelors degree is required. Microsoft MCSE, MCP, VMware or Azure certification a strong plus. (ref:hirist.tech) Show more Show less

About Us Navaera Worldwide is a global, full-service firm that specializes in advanced knowledge management products and services designed to help Financial organizations improve operational efficiency, Manage Risk, Detect Fraud and gain competitive advantage. The privately held company has diverse clients around the world including major corporations in the financial services industry. As a brand, Navaera Worldwide provides complex business products and solutions to small and large organizations through Navaera Global Services. Navaera Worldwide has offices located in three continents with global headquarter based in New York. Other offices are in Toronto, Canada & Baroda, India. Job Title : Senior SQL Server Database Administrator. Experience Range : 8 12 Years. We are seeking a Senior SQL Server Database Administrator to join our Data Platform Engineering team. The DBA will be responsible for the data platform environment including overseeing the development and maintenance of the databases, assessment, optimization for new as well as existing implementations. In this role, he/she will work with architecture, application development and operations to help achieve a state-of-the-art data platform that meets current and future business objectives. The ideal candidate has deep database administration experience and seeks to design/model highly performant databases and queries. Above all other factors, the successful candidate is smart, driven, and wants to be part of a culture of innovation and creativity as we develop and define our unique market. Problems You Will Solve Data Infrastructure upkeep ensuring 99.99% availability. Create new database clusters and be responsible for HA/DR Solutions using AlwaysON, Replication, Log shipping, etc. for business continuity and data growth. Liaise on installation, configuration & maintenance of SQL Server instances in a shared enterprise organization. Responsible for promoting application related objects/code (releases) and implement CI/CD for Database stack. Create and manage database schema objects including tables, indexes, views, stored procedures, and triggers. Administer security user accounts & database roles, schema, data encryption, etc. Support application developers and BI/BizOps/Data-science teams with database architecture, query optimization, data loads etc. Troubleshoot performance issues and suggest/implement optimizations. Work with and educate our dev team to make good schema design choices and optimize queries. Automate recurring DBA tasks. Be part of data platform engineering team on-call rotation. Monitor database environment for high availability and disaster recovery, and proactively identify and solve issues. Document, develop and enforce standards for best database practices. Create backups and maintain recovery policies and procedures. Establish and maintain database security structures, encryption, and SOX compliance procedures. Perform database tuning, coordinate application releases, and troubleshoot database issues including slowness and latencies. Automation scripts using Bash/Python/PowerShell/Git for managing database infrastructure. Understand the different wait types and reasons for query suspension and improve performance for application. About You BS or MS degree in Computer Science or Equivalent experience. 8-12 years DBA experience in developing, maintaining, and administering MS SQL Server 2017 and above. Experience setting up SQL server on premises a plus. Experience with SQL Server 2014-2019. Experience managing high volume, high concurrency environments and multi-TB OLTP databases. Expert level SQL skills. Experience coding and maintaining complicated SSIS Packages. Penchant for automation with PowerShell, Python or other data scripting languages a strong plus. Experience with other databases, including Postgres, MongoDB, Apache Cassandra, or Apache Hive is also a strong plus. Proven analytical and problem solving skills. A curious, self-motivated, resourceful, critical-thinker. Strong oral and written communication skills. Capable of meeting deadlines in a fast-paced, dynamic, environment. Trouble shooting, performance monitoring and tuning skills is a must. (ref:hirist.tech) Show more Show less

Job Description We are seeking a Senior DBA to join our Data Platform Engineering team. The DBA will be responsible for the data platform environment including overseeing the development and maintenance of the databases, assessment, optimization for new as well as existing implementations. In this role, he/she will work with architecture, application development and operations to help achieve a state-of-the-art data platform that meets current and future business objectives. The ideal candidate has deep database administration experience and seeks to design/model highly performant databases and queries. Above all other factors, the successful candidate is smart, driven, and wants to be part of a culture of innovation and creativity as we develop and define our unique market. Problems You Will Solve Data Infrastructure upkeep ensuring 99.99% availability. Create new database clusters and be responsible for HA/DR Solutions using AlwaysON, Replication, Log shipping, etc. for business continuity and data growth. Liaise on installation, configuration & maintenance of SQL Server instances in a shared enterprise organization. Responsible for promoting application related objects/code (releases) and implement CI/CD for Database stack. Create and manage database schema objects including tables, indexes, views, stored procedures, and triggers. Administer security user accounts & database roles, schema, data encryption, etc. Support application developers and BI/BizOps/Data-science teams with database architecture, query optimization, data loads etc. Troubleshoot performance issues and suggest/implement optimizations. Work with and educate our dev team to make good schema design choices and optimize queries. Automate recurring DBA tasks. Be part of data platform engineering team on-call rotation. Monitor database environment for high availability and disaster recovery, and proactively identify and solve issues. Document, develop and enforce standards for best database practices. Create backups and maintain recovery policies and procedures. Establish and maintain database security structures, encryption, and SOX compliance procedures. Perform database tuning, coordinate application releases, and troubleshoot database issues including slowness and latencies. Automation scripts using Bash/Python/PowerShell/Git for managing database infrastructure. Understand the different wait types and reasons for query suspension and improve performance for application. About You BS or MS degree in Computer Science or Equivalent experience. 12+ years DBA experience in developing, maintaining, and administering MS SQL Server 2017 and above. Experience setting up SQL server on premises a plus. Experience with SQL Server 2014-2019. Experience managing high volume, high concurrency environments and multi-TB OLTP databases. Expert level SQL skills. Experience coding and maintaining complicated SSIS Packages. Penchant for automation with PowerShell, Python or other data scripting languages a strong plus. Experience with other databases, including Postgres, MongoDB, Apache Cassandra, or Apache Hive is also a strong plus. Proven analytical and problem solving skills. A curious, self-motivated, resourceful, critical-thinker. Strong oral and written communication skills. Capable of meeting deadlines in a fast-paced, dynamic, environment. Trouble shooting, performance monitoring and tuning skills is a must. (ref:hirist.tech) Show more Show less

We are seeking a Senior DBA to join our Data Platform Engineering team. The DBA will be responsible for the data platform environment including overseeing the development and maintenance of the databases, assessment, optimization for new as well as existing implementations. In this role, he/she will work with architecture, application development and operations to help achieve a state-of-the-art data platform that meets current and future business objectives. The ideal candidate has deep database administration experience and seeks to design/model highly performant databases and queries. Above all other factors, the successful candidate is smart, driven, and wants to be part of a culture of innovation and creativity as we develop and define our unique market. Problems You Will Solve Data Infrastructure upkeep ensuring 99.99% availability Create new database clusters and be responsible for HA/DR Solutions using AlwaysON, Replication, Log shipping, etc. for business continuity and data growth Liaise on installation, configuration & maintenance of SQL Server instances in a shared enterprise organization Responsible for promoting application related objects/code (releases) and implement CI/CD for Database stack Create and manage database schema objects including tables, indexes, views, stored procedures, and triggers Administer security - user accounts & database roles, schema, data encryption, etc. Support application developers and BI/BizOps/Data-science teams with database architecture, query optimization, data loads etc. Troubleshoot performance issues and suggest/implement optimizations Work with and educate our dev team to make good schema design choices and optimize queries Automate recurring DBA tasks Be part of data platform engineering team on-call rotation Monitor database environment for high availability and disaster recovery, and proactively identify and solve issues Document, develop and enforce standards for best database practices Create backups and maintain recovery policies and procedures Establish and \maintain database security structures, encryption, and SOX compliance procedures Perform database tuning, coordinate application releases, and troubleshoot database issues including slowness and latencies Automation scripts using Bash/Python/PowerShell/Git for managing database infrastructure Understand the different wait types and reasons for query suspension and improve performance for application. About You BS or MS degree in Computer Science or Equivalent experience 7+ years DBA experience in developing, maintaining, and administering MS SQL Server 2017 and above Experience setting up SQL server on premises a plus Experience with SQL Server 2014-2019 Experience managing high volume, high concurrency environments and multi-TB OLTP databases Expert level SQL skills Experience coding and maintaining complicated SSIS Packages Penchant for automation with PowerShell, Python or other data scripting languages a strong plus Experience with other databases, including Postgres, MongoDB, Apache Cassandra, or Apache Hive is also a strong plus Proven analytical and problem solving skills A curious, self-motivated, resourceful, critical-thinker Strong oral and written communication skills Capable of meeting deadlines in a fast-paced, dynamic, environment Trouble shooting, performance monitoring and tuning skills is a must. Show more Show less

Navaera currently has an opening for an Senior Client Service Technical Support Enginner in our Vadodara, Gujarat office. Navaera Software Services Pvt. Ltd. (“NSS”) is a division of Navaera Worldwide, LLC (“Navaera Worldwide”) that provides software development and support services to Navaera clients around the globe. NSS was established in 2014, and has grown to a total headcount of 30 developers and support staff. At Navaera, the Senior Client Service Technical Support Engineer will be primarily responsible for providing ongoing support to the end-users by translating system issues into a business consumable message and translating business needs into systemic and operational solutions. The individual in this role will have a solid understanding of the business and lead problem-resolution for systems escalations by driving discussions and recommendations, clearly communicating business needs to the IT teams and technical solutions in a user-friendly, professional manner to partners to drive efficiencies and outcomes on behalf of the enterprise. The Senior Client Service Technical Support Engineer will act as a subject matter expert for systems across the Services enterprise and will partner cross-functionally with various teams (internal and external) to identify opportunities that enable continuous growth and support the changing needs of our business and clients, as well as provide guidance around questions as they relate to the systems. It is critical that the individual hired understands both sides and can articulately communicate both technical and non-technical information while understanding the impacts to the business. Key Responsibilities Be a strategic partner by understanding the business perspective and how the Services systems support running of the business Lead triage and customer remediation activities associated with production system issue Identify and analyze potential problems; looking for root causes and solutions Effectively escalate issues, communicating with the team and business partners around current problems and driving toward resolution Provide and/or review reporting/analytics on service systems Collect end-user feedback and applying learning’s to drive systematic enhancements and process efficiencies Identify process improvement opportunities and partner with Operations and cross-functional partners to help drive improvements in employee efficiency and client experience Serve as a subject matter expert on service systems including how the systems and tools impact or help run the business Provide system support (both legacy and future state) from production to implementation (including analysis and triage) and perform system maintenance on business configurable items Analyze configuration requests and identify and collaborate with partners as needed to gain alignment Provide system expertise as needed during design and conduct user acceptance testing (UAT) on new functionality, clearly communicating concerns and/or approval Demonstrate excellent communication and interaction skills with multiple types of audiences and partners of varying technical ability Successfully communicate technical information to the business in a manner that is clearly articulated to a non-technical audience (and vice-versa) Required Qualifications and Experience Basic Qualifications: 3+ years of experience in retail, services or related area 3+ years of business and technical experience to support business operations 1+ years of experience in driving and implementing successful operational effectiveness 1+ years of direct leadership experience (people or resources which includes leading projects) Preferred Qualifications: Bachelor’s Degree US B1Visa (Required) 1+ years of experience in data analytics 1+ years of project management experience 2+ years of experience with SQL 2+ years of experience with Java in a support role Effective communication skills (written, verbal, presentation and facilitation) Ability to partner and lead a group of peers and leaders to drive decisions and outcomes Ability to understand and explain technical concepts Strong problem-solving/analytical abilities Proven ability to drive positive change Proficient in Microsoft Office platform (Word, Excel, PowerPoint, etc.) Experience in a fast-paced, high volume environment.

Senior Windows Enterprise Engineer Navaera Worldwide is a global, full-service firm specializing in advanced knowledge management products and services that empower financial organizations to improve operational efficiency, manage risk with data-informed decisions, detect fraud and gain competitive advantages. The privately held company has diverse clients around the world, including major corporations in the financial services sector as well as small and medium-sized enterprises. At Navaera Worldwide , we provide potent and scalable business products and solutions to organizations of all sizes. Navaera Worldwide has offices located in three continents with global headquarter based in New York. Other offices are in Toronto, Canada & Vadodara, India. We are seeking a talented and experienced Windows Enterprise Engineer to join our dynamic team. As a Senior Windows Enterprise Engineer, you will play a crucial role in ensuring the stability, security, and optimal performance of our Windows-based IT environments. You will collaborate with a diverse group of IT professionals to deliver exceptional service to our internal stakeholders. Responsibilities Perform day-to-day system administration tasks, including server and workstation setup, configuration, maintenance, and troubleshooting. Monitor system performance and proactively address issues to ensure uninterrupted operations. Implement and maintain security measures to protect systems from threats and vulnerabilities. Maintain Microsoft Exchange On-Premises systems and related sub-systems for high availability and optimal performance. Maintain Active Directory infrastructure for high availability and optimal performance. Coordinating and performing configuration changes and application upgrades for Microsoft systems, including Windows Servers, Microsoft Exchange, and workstation environments using WSUS Manage and troubleshoot Active Directory services, including domain controllers, group policies, and user accounts. Collaborate with cross-functional teams to ensure seamless integration of Active Directory with other systems and applications. Develop and maintain PowerShell scripts to automate routine tasks and streamline administrative processes. Monitor and optimize Active Directory performance, security, and capacity. Provide technical support and guidance to end-users regarding Windows environment issues. Provide support, if required for any P1 level ticket during off business hours. Qualifications Minimum five years of experience in Microsoft related system engineering, administration, or support with at least three years’ experience in Exchange On-Premises and Active Directory administration with a large corporation. Experience with VMWare vSphere 8.0 and Windows Server 2016 and up Experience with VMWare Site Recovery Manager is preferable. Experience with Ninja, Ansible, Chef, Puppet is preferable. Basic knowledge of networking, specifically Cisco devices, including Nexus and Catalyst switches and routers. Strong proficiency in PowerShell scripting skills to automate messaging processes and reporting. Experience with HPE Nimble Storage is preferable. Experience with email security and protection solutions. Strong English communication, collaboration research and problem-solving capabilities. Ability to provide clear instructions to IT partners, explaining how the software works to the customer and being available to answer any questions that may arise. Using analysis and critical thinking skills to determine and assess the customer's needs and meet or exceed their expectations. Ability to manage multiple projects and rapidly changing priorities. Applying keen attention to detail and organization to work on numerous parts of a system or application at the same time while being accurate and thorough. Excellent time management, decision-making, interpersonal, and organizational skills. Desire to provide superior customer service. Ability to prioritize, coordinate and complete tasks to meet deadlines and within company quality standards A bachelor’s degree is required. Microsoft MCSE, MCP, VMware or Azure certification a strong plus

About Navaera Navaera Software Services Pvt. Ltd. (NSS), established in 2014, is the technology and engineering hub of Navaera Worldwide, LLC. With a focus on innovation, NSS delivers mission-critical software development and production-grade support to global enterprise clients. We specialize in scalable software systems, platform support, and continuous integration pipelines designed to drive digital transformation across industries. Role Overview We are seeking a Senior Client Service Technical Support Engineer with deep experience in enterprise application support, production systems triage, and technical issue resolution. This is a hands-on engineering role where youll be expected to operate at the intersection of systems architecture, data integrity, incident response, and customer satisfaction. You will own escalations across multiple technology stacks and deliver solutions that are not only technically sound but aligned with critical business KPIs. The ideal candidate is technically fluent in Java-based architectures, relational databases, and enterprise-grade monitoring and support automation frameworks, with strong communication skills to interact with developers, business users, and technical leadership. Key Responsibilities System Support & Incident Management Serve as the escalation point for L2/L3 support across client-facing platforms; perform advanced diagnostics, code-level triage, and issue remediation in real time. Work with Java/J2EE-based applications and microservices in a distributed cloud-native environment; analyze application logs, JVM threads, and memory utilization. Leverage observability tools (e.g., ELK Stack, Prometheus/Grafana, AppDynamics, New Relic) for proactive monitoring and troubleshooting. Manage incident lifecycles using ITIL principles; coordinate with engineering and DevOps teams for RCA, resolution, and post-mortem reporting. Business & Technical Bridge Translate high-level business requirements into actionable support workflows and system change requests. Convert complex error scenarios into user-understandable communication for non-technical stakeholders. Identify recurring issues and implement knowledge-based automation or runbooks to reduce mean-time-to-resolution (MTTR). System Configuration & Change Management Modify business configurations and service logic within enterprise applications, using system admin consoles, config files, or APIs. Collaborate with solution architects to assess system impacts, data flow implications, and service integrations. Support CI/CD pipelines by validating deployments and performing rollback procedures when required. Data Analytics & Reporting Use SQL and database profiling tools (e.g., pg_stat_statements, EXPLAIN ANALYZE) to analyze system behavior and recommend query optimization or indexing strategies. Build data models for operational analytics to support executive dashboards and SLA reporting. Perform data integrity checks, data migration audits, and reconciliation between upstream/downstream systems. System Enhancements & UAT Participate in agile ceremonies (backlog grooming, sprint reviews) to provide production insight during feature design. Develop detailed test plans and lead User Acceptance Testing (UAT) across environments before feature rollouts. Validate system integration points, API responses, and authentication mechanisms in test and staging environments. Technical Skill Requirements Core Technologies : Languages : Java (support/debug level), Shell scripting, SQL Databases : PostgreSQL, MySQL, or equivalent RDBMS Operating Systems : Linux (Ubuntu/CentOS), Windows Server Monitoring/Logging : ELK Stack, Grafana, Prometheus, AppDynamics, Splunk Version Control & DevOps : GitHub/GitLab, Jenkins, Docker (basic), Jira/Confluence Tools & Frameworks ITSM Tools (e.g., ServiceNow, Freshservice) ETL/Data sync tools (e.g., Apache NiFi, custom scripts) API Debugging Tools (Postman, Swagger) CI/CD awareness for deployment validation and rollback handling Qualifications & Experience : Qualifications : 3+ years of technical support experience in a high-availability, enterprise-grade software environment Strong understanding of distributed systems and service-oriented architecture (SOA) Proven ability to perform root cause analysis and deliver technical resolutions under pressure Advanced knowledge of SQL and relational data models Hands-on experience supporting Java-based applications and Qualifications : Bachelors degree in Computer Science, Engineering, or equivalent technical discipline US B1 Visa (mandatory for travel/onsite client interactions) 1+ years of experience in data analytics (Power BI, Tableau, or custom SQL dashboards) 1+ years of project coordination or agile delivery exposure Working knowledge of scripting (Python, Bash) for automation or data analysis Soft Skills & Attributes Exceptional communication skills : able to articulate root cause and resolution to both technical and non-technical audiences Strong analytical mindset with a continuous improvement attitude Self-starter with the ability to work independently in a fast-paced, SLA-driven environment Proven track record of balancing multiple priorities and delivering high-quality results under pressure (ref:hirist.tech)

Navaera Worldwide is a global, full-service firm specializing in advanced knowledge management products and services tailored to assist Financial organizations in enhancing operational efficiency, managing risk, detecting fraud, and gaining a competitive advantage. The company, a privately held entity, boasts a diverse client base across the globe, including major corporations within the financial services industry. Navaera Worldwide, under the brand Navaera Global Services, offers sophisticated business products and solutions to organizations of varying sizes. With offices situated across three continents, Navaera Worldwide's global headquarters is based in New York, with additional locations in Toronto, Canada, and Baroda, India. As a Specialist in Emerging Systems Engineering, you will be expected to possess a solid 3 to 5 years of experience range and be adept at working in areas such as Data Analytics, Computer vision, NLP, and OCR-related tasks. Your responsibilities will include data collection, dataset preparation, architecture modeling, model training/testing, and deployment. Additionally, you should have experience in managing digital data extraction and processing, creating training and testing pipelines with diverse data aspects, and developing model architectures from scratch or modifying pre-trained models. The ideal candidate must stay updated with the latest AI trends to ensure operational processes remain current. You will be required to identify opportunities for process enhancements, propose system modifications, and work with minimal technical supervision while efficiently managing multiple program priorities. Collaboration within a team environment is crucial, as you will be tasked with driving cross-team solutions that may have complex dependencies and requirements. Your qualifications should include a B.E./B.Tech in Computer Science/Statistics/IT/ECE stream, with an M.S. or Ph.D. in Applied Mathematics, Statistics, Computer Science, Operations Research, Economics, or equivalent. You should have 3-5 years of hands-on experience in data science, machine learning, and deep learning, along with proficiency in C/C++/Java/Python for developing machine learning and deep learning solutions. Experience in building and deploying Machine Learning solutions using various supervised and unsupervised ML algorithms is essential. Moreover, you should have at least 3-5 years of practical experience with Python and frameworks such as TensorFlow, PyTorch, or MXnet. A good command of ML libraries like scikit-learn, NumPy, pandas, and Keras, as well as natural language processing using NLTK, spaCy, and Gensim, is required. Strong communication and interpersonal skills, familiarity with decision science tools and techniques, excellent problem-solving abilities, and the capacity to work efficiently in a fast-paced, deadline-driven environment are all highly valued in this role. Demonstrating a strong work ethic, a sense of collaboration, and ownership is imperative for success within the organization.,