Multilingual Customer Support Executive - Telecollection & Telesales (Telugu / Malayalam / Kannada)

Job Highlights:

• Location: Nungambakkam, Chennai
• Job Type: Full-Time, Work From Office
• Salary Range: ₹16,000 to ₹22,000 per month (+ Attractive Incentives)
• Shift Timing: 9:30 AM to 7:00 PM [cite: 1.2.2]
• Working Days: 6 Days Working (Fixed/Rotational Week Off)

Job Description:

We are urgently hiring energetic and fluent speakers of Telugu, Malayalam, and Kannada for a domestic voice process based in the heart of Nungambakkam, Chennai. The role involves a blend of customer support, telecollection (payment reminders/recovery follow-ups), and telesales.

Key Responsibilities:

• Telecollection: Handle outbound collection calls to customers, follow up on pending payments, and manage payment negotiations professionally.
• Telesales & Customer Support: Handle inbound and outbound calls to explain products/services, generate leads, and solve customer queries.
• Maintain accurate records of calls, updates, and customer data in the CRM system [cite: 1.1.5].
• Ensure conversion targets and collection KPIs are met consistently.

Candidate Requirements:

• Languages Mandatory: Fluent spoken proficiency in at least one or more of the target languages: Telugu, Malayalam, or Kannada.
• Qualification: 12th Pass or Any Graduate (Freshers and Experienced candidates both welcome).
• Good interpersonal, convincing, and listening skills.
• Prior experience in BPO, telecalling, telesales, or debt collection/telecollection is an added advantage

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person