Cloud Support & Monitoring Analyst AlifCloud IT Consulting Pvt. Ltd.

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Cloud Support & Monitoring Analyst, you will play a crucial role in ensuring seamless support and monitoring for our cloud customers across Azure, AWS, and GCP platforms. Your responsibilities will include monitoring ServiceNow for incidents, alerts, and service requests, investigating alerts from monitoring platforms like LogicMonitor, escalating issues to internal teams or hyperscaler support, assisting customers with inquiries and support coordination, documenting incidents and resolutions, collaborating with cross-functional teams, and continuously improving monitoring and support processes. Key Responsibilities: - Monitor ServiceNow for incoming incidents, alerts, and service reque...

Posted 6 days ago

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Cloud Support & Monitoring Analyst AlifCloud IT Consulting Pvt. Ltd.

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Cloud Support & Monitoring Analyst, your role will be crucial in ensuring seamless support and monitoring for cloud customers across Azure, AWS, and GCP platforms. You will be responsible for triaging incidents, alerts, and service requests via ServiceNow, investigating issues, and coordinating resolutions with internal teams or hyperscaler support. Key Responsibilities: - Monitor ServiceNow for incoming incidents, alerts, and service requests from cloud customers. - Investigate alerts generated by our monitoring platform (e.g., LogicMonitor) for fully managed customers. - Escalate issues appropriately to internal teams or hyperscaler support (Azure, AWS, GCP). - Assist cloud resell cus...

Posted 2 months ago

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