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AlifCloud IT Consulting Pvt. Ltd. logo
Cloud Support & Monitoring Analyst AlifCloud IT Consulting Pvt. Ltd.

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Cloud Support & Monitoring Analyst, your role will be crucial in ensuring seamless support and monitoring for cloud customers across Azure, AWS, and GCP platforms. You will be responsible for triaging incidents, alerts, and service requests via ServiceNow, investigating issues, and coordinating resolutions with internal teams or hyperscaler support. Key Responsibilities: - Monitor ServiceNow for incoming incidents, alerts, and service requests from cloud customers. - Investigate alerts generated by our monitoring platform (e.g., LogicMonitor) for fully managed customers. - Escalate issues appropriately to internal teams or hyperscaler support (Azure, AWS, GCP). - Assist cloud resell cus...

Posted 4 weeks ago

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