Location: In-Office (Gurgaon, Haryana) Type: Full-Time (Monday–Saturday; alternate Saturdays off) Experience: 6 months–3 years in customer support and/or e-commerce delivery ops (or fast learner) Salary: ₹15,000–₹20,000/month (based on experience) + Performance Incentives Why this role existsBe the voice of Flanq post-order—recover NDRs, cut avoidable RTOs, and resolve delivery queries on WhatsApp/email with speed and empathy. What you’ll do (daily)Own NDRs end-to-end: review NDR queue in Shiprocket, call/WhatsApp customers, confirm address/slot, and trigger re-attempts. Prevent RTOs: verify COD intent, fix addresses/landmarks, coordinate quick courier actions on “out for delivery.” Delivery support: “Where’s my order?”, reschedules, address changes, courier follow-ups—handle via WhatsApp/email. Escalate smartly: raise/track Shiprocket tickets for delays, fake attempts, repeat NDRs—close the loop. Document everything: clean notes in sheets/CRM; keep statuses accurate. Hit SLAs: response time, resolution time, NDR recovery goals. What success looks like (KPIs)NDR Recovery Rate ↑ RTO Rate ↓ (esp. COD) First Response/Resolution Time within SLA CSAT on resolved tickets You should haveShiprocket NDR workflow familiarity (or learn fast). Clear, empathetic comms in English + Hindi. Strong follow-ups, objection handling, ownership mindset. Habit of tidy documentation and status hygiene. BonusD2C/Shopify experience. WhatsApp Business + tools like Freshdesk/DelightChat. Built scripts/SOPs for NDR objections. Compensation & perks₹15,000–₹20,000/month fixed (experience-based). Incentives for NDR recovery, RTO reduction, SLA & CSAT wins. In-office role with alternate Saturdays off and growth in a fast-moving brand. How to applyEmail shubham@flanq.in with: Your resume or work summary Availability (from when you can join) A few lines on past NDR recoveries / delivery-support wins Applications are reviewed on a rolling basis.
Location: In-Office (Gurgaon, Haryana) Type: Full-Time (Monday–Friday) Experience: 1–4 years in accounting/bookkeeping (Zoho Books + Tally preferred) Salary: ₹15,000–₹20,000/month (based on experience) + Performance Incentives Why this role existsOwn clean books, cash discipline, and a trusted end-to-end P&L. You’ll keep daily entries tight, reconcile money flows, and close months on time—coordinating with our CA for compliant filings. What you’ll do (daily/weekly)Daily posting: purchases, expenses, sales/fees, credit notes, petty cash in Zoho Books (plus Tally where needed). Own the P&L: correct mapping of COGS, shipping, gateway fees, marketing, salaries, and provisions; maintain a clear monthly P&L view. Banking (ownership): monitor balances, schedule/vendor payouts, prepare payment runs, manage bank feeds, and ensure T+1 reconciliations. Reconciliations: banks, payment gateways (Razorpay/Cashfree), COD remittances, courier/Shiprocket/ITL bills, wallets & petty cash. Vendor & bills: verify GST invoices, tax codes/HSN, capture line items correctly, maintain ageing, resolve mismatches. Receivables & collections: track dues, share statements, follow up; keep AR tidy. Taxes & compliance (with CA): prep GST/TDS workings, reconcile GSTR-2B vs books, share month packs for returns. Month-end close: post accruals/adjustments, reconcile ledgers, deliver Trial Balance, P&L, BS, Cash Flow snapshots on time. Docs & SOPs: maintain proofs (invoices, DN/CN, challans), update checklists, suggest process improvements. What success looks like (KPIs)Books up-to-date: T+1 discipline on entries & bank/PG/courier recos. Accurate P&L: no misclassified spends; clean month-end within agreed timeline. Zero unexplained breaks in bank/PG/ledger reconciliation. On-time compliance packs (GST/TDS) to CA. Payables hygiene: clear ageing and vendor statement matches. You should haveHands-on Zoho Books and Tally experience. Solid Excel/Sheets (pivot, XLOOKUP/VLOOKUP, basics). Working knowledge of GST/TDS, HSN/SAC, and invoice requirements. Comfort with payment gateways, COD remittances, Shiprocket/ITL bills. High attention to detail, integrity, and crisp documentation. BonusE-commerce/Shopify accounting exposure (fees, returns/RTO, shipping). Inventory/costing basics, month-end provisioning. Familiarity with finance dashboards (Metabase/Looker). Compensation & perks₹15,000–₹20,000/month fixed (experience-based). Performance incentives tied to close quality, timeliness, and reconciliation accuracy. Monday–Friday in-office; fast growth in a high-velocity brand. How to applyEmail shubham@flanq.in with: Your resume or work summary Availability/Notice period Current/last CTC and expected CTC A short note on a reconciliation/close you’re proud of (e.g., PG or GST 2B vs Books) Applications are reviewed on a rolling basis.