This place smells like a sewer, and there's some sort of water catching contraption hanging from the ceiling as pictured. This is an accident waiting to happen, and for someone as prominent as H&M, I would expect better. How do you allow your customers to shop in this type of environment?

If i could give minus stars, i would. Bought itens online, tried to return in store and the clerk started my return online which, said i already returned the item when i had the item with myself which led me into a 1h and a half call with …

Rachel went above and beyond checking my stuff out and getting me a face mask. Beautiful, stylish and cost effective clothes, accessories, bags. Thanks

Terrible selection and understaffed. The staff are nice but the racks are disorganized.

Had the unfortunate transaction with Bala he's a messy cashier from how he fold clothes to his interaction with whites and blacks, he was pleasant with the white patronage verses me the black women.he threw my clothes to the side and …

I visited the nearest H&M after losing my luggage, hoping to quickly grab a few essentials. I arrived at 6:52 PM and was rudely told that the store was closed, even though I was inside the store. Despite explaining my situation, the …

What happens when you close your fitting rooms and not the store!? There were 5 people huddled about in various corners changing in the store leaving messes of piles everywhere! lol …

Sub Par. Sale rep didn’t have scissors to remove tags and prices and the “red stickers” on the sale racks are mis leading. It’s the price of the lowest priced item on the rack, not the actual rack itself.

To preface, let me say that on the day I visited this store I had a black backpack because that day was my shopping day and I’m a commuter as most people whom live in DC proper. I’m also a young black woman. …

Love this one it’s one of the best ones in the dmv area