Major Areas of Responsibility Provide pre/post-sales technical service Work with customer/partner/RD to narrow down problem through problem analysis and solve the problem On-site support if the failure issue is not able to be solved by a remote diagnosis tool or conference call Customer visit for solution introduction and technical discussion, based on customer requirements to provide technical proposal Improve team efficiency and productivity Provide insight and proposal to improve team operation Training Support Prepare and conduct training sessions to channel partner/customer Minimum Job Requirements Education: Bachelor degree or above. Major in engineering is must. Experience: 0~ 3 years working experience. Experience in networking industry is plus Language: Fluent in Hindi and English. Certification: CCNA/CCNP certificate is plus Show more Show less

Purpose of this Position Maintain good relationship with customer by providing pre-sales and post-sales technical support to Key Accounts & Preferred Account (KA &PA). Provide technical consulting and problem solving. Support PoC, FAT and product testing Provide technical training and on-site seminars to customers Support additional task required by supervisor to achieve strategic objectives Major Areas of Responsibility 1. Work closely with the CSM/RSM/BDM/KAM to provide technical support & solutions for KA & PA To answer request for proposal To resolve customer’s applications via technical expertise To obtain customer satisfaction 2. Project support in Pre-sales stage Tender Document study and analysis To propose suitable solutions, execute POC (Proof of Concept) and FAT (Factory acceptance test) for Moxa’s channels and end customers Support pre-sales activities such as seminars, customer visit, exhibition, to present product features and value proposition 3. To provide Internal/External technical training to either Moxa colleagues or customer 4. To handle additional assignments or projects on demand which is required by supervisor to achieve strategic objectives Minimum Job Requirements Fluent in English language College degree in Engineering or related degree At least 3 years experience of working experience for network product Familiar with network technologies such as VLAN, RSTP, IGMP, NAT, VPN and Routing Function CCNA, CCNP, or above is preferred. Show more Show less

The main purpose of this position is to maintain a good relationship with customers by providing pre-sales and post-sales technical support to Key Accounts & Preferred Account (KA & PA). This includes offering technical consulting, problem-solving, supporting Proof of Concept (PoC), Factory Acceptance Test (FAT), and product testing. Additionally, providing technical training and on-site seminars to customers and supporting any additional tasks required by the supervisor to achieve strategic objectives. The major areas of responsibility for this position include: 1. Working closely with the CSM/RSM/BDM/KAM to provide technical support and solutions for KA & PA. This involves responding to requests for proposal, resolving customer applications using technical expertise, and ensuring customer satisfaction. 2. Supporting projects in the pre-sales stage by studying and analyzing tender documents, proposing suitable solutions, and executing Proof of Concept (PoC) and Factory Acceptance Test (FAT) for Moxas channels and end customers. This also includes supporting pre-sales activities such as seminars, customer visits, and exhibitions to present product features and value propositions. 3. Providing internal and external technical training to either Moxa colleagues or customers. 4. Handling additional assignments or projects on demand as required by the supervisor to achieve strategic objectives. Minimum job requirements for this position include fluency in the English language, a college degree in Engineering or a related field, at least 3 years of working experience with network products, familiarity with network technologies such as VLAN, RSTP, IGMP, NAT, VPN, and Routing Function, and preference for certifications like CCNA, CCNP, or above.,