0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As an Associate- 1 at Wipro Limited, your role will involve providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your responsibilities will include managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating availability in the RAVE system, recording, tracking, and documenting all queries received, following standard processes and procedures to resolve all client queries, accessing and maintaining internal knowledge...

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Production Specialist L1 Wipro Limited

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

Role Overview: As a Production Specialist L1 at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, field all incoming help requests from clients via telephone and/or emails in a courteous manner, and document all pertinent end user identification information. Additionally, you will update your availability in the RAVE system, record, track, and document all queries received, and follow standard processes and procedures to resolve client queries. Key Responsibilities: - Support the...

Posted 1 day ago

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