As a Project Manager HR at Mizuho Global Services India Private Limited, located in Chennai, WTC, Perungudi, your role involves driving the transition and implementation of HR operations for new client insourcing engagements. Your key responsibilities include: - Liaising with client stakeholders to understand requirements, set expectations, and deliver agreed outcomes. - Developing and optimizing HR processes and workflows to enhance efficiency and service delivery. - Collaborating with cross-functional teams (Finance, IT, Compliance) to support seamless HR service delivery. - Monitoring project milestones, budgets, and timelines; reporting progress and escalating issues as required. - Preparing and presenting project updates, operational reports, and compliance documentation to clients and internal management. - Driving continuous improvement initiatives and leveraging technology for process automation. To excel in this role, you are required to have: - A postgraduate degree in Human Resource Management, Business Administration, or a related field. - Proven experience in managing insourcing transitions and large-scale HR projects. - Excellent stakeholder management, communication, and presentation skills. - Experience in leading and motivating teams. - High attention to detail, problem-solving ability, and project management skills. Key competencies for this position include: - Project Management - Client Relationship Management - Process Optimization - Communication & Presentation - Analytical Thinking Please note that the address for Mizuho Global Services India Private Limited is 16th Floor, Tower B, Brigade World Trade Centre, No.142, Rajiv Gandhi Salai, Chennai - 600096, Tamil Nadu, India. As a Project Manager HR at Mizuho Global Services India Private Limited, located in Chennai, WTC, Perungudi, your role involves driving the transition and implementation of HR operations for new client insourcing engagements. Your key responsibilities include: - Liaising with client stakeholders to understand requirements, set expectations, and deliver agreed outcomes. - Developing and optimizing HR processes and workflows to enhance efficiency and service delivery. - Collaborating with cross-functional teams (Finance, IT, Compliance) to support seamless HR service delivery. - Monitoring project milestones, budgets, and timelines; reporting progress and escalating issues as required. - Preparing and presenting project updates, operational reports, and compliance documentation to clients and internal management. - Driving continuous improvement initiatives and leveraging technology for process automation. To excel in this role, you are required to have: - A postgraduate degree in Human Resource Management, Business Administration, or a related field. - Proven experience in managing insourcing transitions and large-scale HR projects. - Excellent stakeholder management, communication, and presentation skills. - Experience in leading and motivating teams. - High attention to detail, problem-solving ability, and project management skills. Key competencies for this position include: - Project Management - Client Relationship Management - Process Optimization - Communication & Presentation - Analytical Thinking Please note that the address for Mizuho Global Services India Private Limited is 16th Floor, Tower B, Brigade World Trade Centre, No.142, Rajiv Gandhi Salai, Chennai - 600096, Tamil Nadu, India.
Role Overview: As a Senior Officer at Mizuho Global Services Pvt Ltd, you will be responsible for supporting the Assistant Vice President in ensuring the smooth operation of the Loan Department across ECFC MECS. Your role will involve understanding and enhancing the work processed across various teams under O-LAD, with a focus on CLO portfolios. You will work within a hybrid environment at Mizuho House, London Old Bailey Office. Key Responsibilities: - Process primary and secondary trades efficiently, especially within CLO portfolios. - Communicate with customers, relationship managers, agent banks, and participant banks to ensure correct handling of bilateral, syndicated, and agency facilities. - Maintain tight control over nostro outstandings. - Report delayed items, disputed amounts, and updates on outstanding investigations to the Assistant Vice President. - Assist in preparing departmental reporting and internal controls. - Support projects and ad hoc tasks to enhance the Group's capabilities. - Manage all portfolios and deal types handled by ECFC, with a focus on Loan Trading and Stratum Portfolios. - Assist in introducing new products such as RFR rates. - Handle credit insurance and Islamic finance transactions. - Adhere to the Mizuho London Branch Quality Management System. Qualifications Required: - Demonstrated supervisory skills. - Detailed knowledge of loan products. - Strong understanding of loan documentation. - Proficiency in Microsoft Office applications. - Experience with banking systems such as Atlantis, Midas, ACBS, and EMEA workflows. - Ability to motivate and guide team members. - Commitment to the Loans Administration Team Charter and alignment with Mizuho's corporate values. - Adaptability to new working environments and associated challenges. - Flexibility to work across various product and team areas as needed. Additional Company Details: Mizuho Global Services Pvt Ltd (MGS) is a subsidiary of Mizuho Bank, Ltd, established in 2020 to handle banking and IT operations for Mizuho's domestic and overseas offices. The company is guided by the values of Mutual Respect, Discipline, and Transparency in every operation. At MGS, you can expect immense exposure, excellent career growth, mentorship from passionate leaders, and the opportunity to build things from scratch. For more information about Mizuho Global Services, visit: [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services) Role Overview: As a Senior Officer at Mizuho Global Services Pvt Ltd, you will be responsible for supporting the Assistant Vice President in ensuring the smooth operation of the Loan Department across ECFC MECS. Your role will involve understanding and enhancing the work processed across various teams under O-LAD, with a focus on CLO portfolios. You will work within a hybrid environment at Mizuho House, London Old Bailey Office. Key Responsibilities: - Process primary and secondary trades efficiently, especially within CLO portfolios. - Communicate with customers, relationship managers, agent banks, and participant banks to ensure correct handling of bilateral, syndicated, and agency facilities. - Maintain tight control over nostro outstandings. - Report delayed items, disputed amounts, and updates on outstanding investigations to the Assistant Vice President. - Assist in preparing departmental reporting and internal controls. - Support projects and ad hoc tasks to enhance the Group's capabilities. - Manage all portfolios and deal types handled by ECFC, with a focus on Loan Trading and Stratum Portfolios. - Assist in introducing new products such as RFR rates. - Handle credit insurance and Islamic finance transactions. - Adhere to the Mizuho London Branch Quality Management System. Qualifications Required: - Demonstrated supervisory skills. - Detailed knowledge of loan products. - Strong understanding of loan documentation. - Proficiency in Microsoft Office applications. - Experience with banking systems such as Atlantis, Midas, ACBS, and EMEA workflows. - Ability to motivate and guide team members. - Commitment to the Loans Administration Team Charter and alignment with Mizuho's corporate values. - Adaptability to new working environments and associated challenges. - Flexibility to work across various product and team areas as needed. Additional Company Details: Mizuho Global Services Pvt Ltd (MGS) is a subsidiary of Mizuho Bank, Ltd, established in 2020 to handle banking and IT operations for Mizuho's domestic and overseas offices. The company is guided by the values of Mutual Respect, Discipline, and Transparency in every operation. At MGS, you can expect immense exposure, excellent career growth, mentorship from passionate leaders, and the opportunity to build things from scratch. For more information about Mizuho Global Services, visit: [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services)
Role Overview: Mizuho Global Services Pvt Ltd (MGS) is a subsidiary of Mizuho Bank, Ltd, aimed at creating a global processing center for handling banking and IT operations across Mizuho Bank's domestic and overseas offices and group companies. The company is guided by the principles of Mutual Respect, Discipline, and Transparency, fostering a culture driven by ethical values and diversity. As an employee at MGS, you can expect immense exposure, excellent career growth, mentorship from passionate leaders, and the opportunity to build projects from scratch. Key Responsibilities: - Maintain records in Success Factors for Expatriate arrivals and updates related to transfers, promotions, and line manage changes for London entities and the wider EMEA region (MECS, MHI, MHBK, MBE). - Manage Organisation charts, making amendments for arrivals and departures. - Update and monitor expats' annual holiday entitlement. - Respond to Service desk and departmental inquiries regarding Expat SF data. - Collaborate with HR teams and Tokyo to coordinate expatriate onboarding and ensure adherence to data best practices. - Coordinate Visa matters and monitor Visa status for expats in EMEA, maintaining immigration records as per legal requirements. - Ensure expats are booked into serviced apartments before arrival and coordinate UK bank account set up. - Process invoices related to Expat matters and maintain arrival and departure documents for expats. - Undertake new assignments related to HR data administration as required by the business. Qualifications Required: - Trustworthy, responsible, and data-driven with a focus on accuracy. - Adaptable to changing procedures and a continuous improvement approach. - Strong organizational skills to handle a high volume of information. - Problem-solving skills to manage complex cases. - Previous experience with Success Factors is preferred. - Understanding of GDPR requirements. If interested, please share your updated resume with the below details to mgs.rec@mizuho-cb.com: - Current CTC - Notice period - Expected CTC - Experience in Success factor - Residential location in Mumbai - Experience in Expat management and HR ops Please note that the information provided above is based on the job description for the position at Mizuho Global Services Pvt Ltd. Role Overview: Mizuho Global Services Pvt Ltd (MGS) is a subsidiary of Mizuho Bank, Ltd, aimed at creating a global processing center for handling banking and IT operations across Mizuho Bank's domestic and overseas offices and group companies. The company is guided by the principles of Mutual Respect, Discipline, and Transparency, fostering a culture driven by ethical values and diversity. As an employee at MGS, you can expect immense exposure, excellent career growth, mentorship from passionate leaders, and the opportunity to build projects from scratch. Key Responsibilities: - Maintain records in Success Factors for Expatriate arrivals and updates related to transfers, promotions, and line manage changes for London entities and the wider EMEA region (MECS, MHI, MHBK, MBE). - Manage Organisation charts, making amendments for arrivals and departures. - Update and monitor expats' annual holiday entitlement. - Respond to Service desk and departmental inquiries regarding Expat SF data. - Collaborate with HR teams and Tokyo to coordinate expatriate onboarding and ensure adherence to data best practices. - Coordinate Visa matters and monitor Visa status for expats in EMEA, maintaining immigration records as per legal requirements. - Ensure expats are booked into serviced apartments before arrival and coordinate UK bank account set up. - Process invoices related to Expat matters and maintain arrival and departure documents for expats. - Undertake new assignments related to HR data administration as required by the business. Qualifications Required: - Trustworthy, responsible, and data-driven with a focus on accuracy. - Adaptable to changing procedures and a continuous improvement approach. - Strong organizational skills to handle a high volume of information. - Problem-solving skills to manage complex cases. - Previous experience with Success Factors is preferred. - Understanding of GDPR requirements. If interested, please share your updated resume with the below details to mgs.rec@mizuho-cb.com: - Current CTC - Notice period - Expected CTC - Experience in Success factor - Residential location in Mumbai - Experience in Expat management and HR ops Please note that the information provided above is based on the job description for the position at Mizuho Global Services Pvt Ltd.
As a part of Mizuho Global Services Pvt Ltd (MGS), you will have the opportunity to be a part of a culture driven by ethical values and diversity, with a focus on Mutual Respect, Discipline, and Transparency. MGS was established in 2020 as a global processing center for handling banking and IT operations of Mizuho Bank's offices worldwide. **Role Overview:** You will be responsible for managing expatriate data in Success Factors, coordinating with HR teams globally, and ensuring compliance with legal requirements related to expats in EMEA region. As a line manager, you will lead a team and continuously improve HR processes for efficiency. **Key Responsibilities:** - Maintain expatriate records in Success Factors and update them as per department transfers, promotions, etc. - Update and maintain expats' annual holiday entitlement and organisation charts. - Coordinate expatriate onboarding and visa matters, ensuring compliance with legal requirements. - Process invoices for expat-related matters and manage arrival and departure documents. - Design, implement, and improve HR processes for efficiency and scalability. - Lead and mentor HR Shared Services team members and monitor team performance for continuous improvement. **Qualifications Required:** - Organised and effective communicator with trustworthy and responsible nature. - Problem-solving skills and ability to drive change with a continuous improvement approach. - Previous experience with Success Factors or comparable HR systems. - Management experience is essential, and an understanding of GDPR requirements. If you are interested in this role, please share your updated resume at mgs.rec@mizuho-cb.com with the following details: - Current CTC - Notice period - Expected CTC - Experience in Success Factors - Residential location in Mumbai - Experience in expat management and HR operations For more information about MGS, visit [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services). Join us for immense exposure, excellent career growth, and the opportunity to work with passionate leaders to build things from scratch. As a part of Mizuho Global Services Pvt Ltd (MGS), you will have the opportunity to be a part of a culture driven by ethical values and diversity, with a focus on Mutual Respect, Discipline, and Transparency. MGS was established in 2020 as a global processing center for handling banking and IT operations of Mizuho Bank's offices worldwide. **Role Overview:** You will be responsible for managing expatriate data in Success Factors, coordinating with HR teams globally, and ensuring compliance with legal requirements related to expats in EMEA region. As a line manager, you will lead a team and continuously improve HR processes for efficiency. **Key Responsibilities:** - Maintain expatriate records in Success Factors and update them as per department transfers, promotions, etc. - Update and maintain expats' annual holiday entitlement and organisation charts. - Coordinate expatriate onboarding and visa matters, ensuring compliance with legal requirements. - Process invoices for expat-related matters and manage arrival and departure documents. - Design, implement, and improve HR processes for efficiency and scalability. - Lead and mentor HR Shared Services team members and monitor team performance for continuous improvement. **Qualifications Required:** - Organised and effective communicator with trustworthy and responsible nature. - Problem-solving skills and ability to drive change with a continuous improvement approach. - Previous experience with Success Factors or comparable HR systems. - Management experience is essential, and an understanding of GDPR requirements. If you are interested in this role, please share your updated resume at mgs.rec@mizuho-cb.com with the following details: - Current CTC - Notice period - Expected CTC - Experience in Success Factors - Residential location in Mumbai - Experience in expat management and HR operations For more information about MGS, visit [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services). Join us for immense exposure, excellent career growth, and the opportunity to work with passionate leaders to build things from scratch.
As a ServiceNow Administrator at Mizuho Global Services Pvt Ltd, your role will involve performing day-to-day operations and tasks related to IT Service Management processes using the ServiceNow platform. You should have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration. Your key responsibilities will include: - Administering and maintaining the ServiceNow platform, focusing on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management. - Configuring and optimizing ServiceNow workflows, business rules, UI policies, and notifications to align with business requirements. - Designing, developing, and maintaining reports and dashboards within ServiceNow to support operational, management, and compliance needs. - Monitoring platform performance to ensure high availability, reliability, and data integrity. - Collaborating with stakeholders to gather requirements, troubleshoot issues, and implement enhancements. - Performing regular platform upgrades and patching for compatibility and security. - Managing user roles, groups, and permissions for proper access controls. - Documenting configurations, processes, and procedures for ongoing support and knowledge sharing. - Supporting integration of ServiceNow with other enterprise systems as required. - Providing end-user training and support on ITSM modules, reporting, and dashboard features. To qualify for this role, you should have: - A Bachelor's degree in Computer Science, Information Technology, or a related field. - 5-8 years of experience as a ServiceNow Administrator, with expertise in ITSM modules. - Strong experience in creating and managing ServiceNow reports and dashboards. - Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications. - Solid understanding of ITIL processes and ITSM best practices. - Experience with user and access management in ServiceNow. - Strong analytical, problem-solving, and communication skills. Additionally, preferred qualifications include: - ServiceNow System Administrator certification. - Experience with ServiceNow Performance Analytics. - Familiarity with ServiceNow integrations (REST/SOAP APIs). - Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow. - Experience working in large, complex enterprise environments. - ITIL Foundation certification or higher. - Experience with additional ServiceNow modules (ITOM, HRSD, etc.). At Mizuho Global Services Pvt Ltd, we are dedicated to fostering a culture driven by ethical values and supporting diversity in all its forms within our talent pool. The development direction of MGS is guided by three key pillars: Mutual Respect, Discipline, and Transparency, which form the foundation of every process and operation at MGS. As a ServiceNow Administrator at Mizuho Global Services Pvt Ltd, your role will involve performing day-to-day operations and tasks related to IT Service Management processes using the ServiceNow platform. You should have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration. Your key responsibilities will include: - Administering and maintaining the ServiceNow platform, focusing on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management. - Configuring and optimizing ServiceNow workflows, business rules, UI policies, and notifications to align with business requirements. - Designing, developing, and maintaining reports and dashboards within ServiceNow to support operational, management, and compliance needs. - Monitoring platform performance to ensure high availability, reliability, and data integrity. - Collaborating with stakeholders to gather requirements, troubleshoot issues, and implement enhancements. - Performing regular platform upgrades and patching for compatibility and security. - Managing user roles, groups, and permissions for proper access controls. - Documenting configurations, processes, and procedures for ongoing support and knowledge sharing. - Supporting integration of ServiceNow with other enterprise systems as required. - Providing end-user training and support on ITSM modules, reporting, and dashboard features. To qualify for this role, you should have: - A Bachelor's degree in Computer Science, Information Technology, or a related field. - 5-8 years of experience as a ServiceNow Administrator, with expertise in ITSM modules. - Strong experience in creating and managing ServiceNow reports and dashboards. - Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications. - Solid understanding of ITIL processes and ITSM best practices. - Experience with user and access management in ServiceNow. - Strong analytical, problem-solving, and communication skills. Additionally, preferred qualifications include: - Servic
Role Overview: As a Senior Officer at Mizuho Global Services Pvt Ltd, you will support the Assistant Vice President in ensuring the smooth operation of the Loan Department across ECFC MECS. Your role will involve efficiently and accurately processing primary and secondary trades, particularly within CLO portfolios. You will communicate with customers, relationship managers, agent banks, and participant banks to ensure correct handling of bilateral, syndicated, and agency facilities. Additionally, you will maintain tight control over nostro outstandings and play a crucial role in preparing departmental reporting and internal controls. Your responsibilities will also include supporting projects and ad hoc tasks that enhance the group's capabilities and scope. Key Responsibilities: - Process primary and secondary trades efficiently and accurately, with a focus on CLO portfolios. - Communicate effectively with customers, relationship managers, agent banks, and participant banks to ensure compliance with agreements and customer requirements. - Maintain control over nostro outstandings and report delayed items, disputed amounts, and outstanding investigations to the Assistant Vice President. - Assist in departmental reporting, internal controls, and handling credit insurance and Islamic finance transactions. - Support projects and ad hoc tasks to enhance the group's capabilities, including the introduction of new products such as RFR rates. - Adhere to the Mizuho London Branch Quality Management System and demonstrate supervisory skills to motivate and guide team members. Qualifications Required: - Demonstrated supervisory skills and detailed knowledge of loan products. - Strong understanding of loan documentation and proficiency in Microsoft Office applications. - Experience with banking systems such as Atlantis, Midas, ACBS, and EMEA workflows. - Ability to perform non-loan administration tasks and adaptability to new working environments. - Commitment to the Loans Administration Team Charter and alignment with Mizuho's corporate values. - Flexibility to work across various product and team areas as needed. (Note: Additional details about the company are not available in the provided job description.) Role Overview: As a Senior Officer at Mizuho Global Services Pvt Ltd, you will support the Assistant Vice President in ensuring the smooth operation of the Loan Department across ECFC MECS. Your role will involve efficiently and accurately processing primary and secondary trades, particularly within CLO portfolios. You will communicate with customers, relationship managers, agent banks, and participant banks to ensure correct handling of bilateral, syndicated, and agency facilities. Additionally, you will maintain tight control over nostro outstandings and play a crucial role in preparing departmental reporting and internal controls. Your responsibilities will also include supporting projects and ad hoc tasks that enhance the group's capabilities and scope. Key Responsibilities: - Process primary and secondary trades efficiently and accurately, with a focus on CLO portfolios. - Communicate effectively with customers, relationship managers, agent banks, and participant banks to ensure compliance with agreements and customer requirements. - Maintain control over nostro outstandings and report delayed items, disputed amounts, and outstanding investigations to the Assistant Vice President. - Assist in departmental reporting, internal controls, and handling credit insurance and Islamic finance transactions. - Support projects and ad hoc tasks to enhance the group's capabilities, including the introduction of new products such as RFR rates. - Adhere to the Mizuho London Branch Quality Management System and demonstrate supervisory skills to motivate and guide team members. Qualifications Required: - Demonstrated supervisory skills and detailed knowledge of loan products. - Strong understanding of loan documentation and proficiency in Microsoft Office applications. - Experience with banking systems such as Atlantis, Midas, ACBS, and EMEA workflows. - Ability to perform non-loan administration tasks and adaptability to new working environments. - Commitment to the Loans Administration Team Charter and alignment with Mizuho's corporate values. - Flexibility to work across various product and team areas as needed. (Note: Additional details about the company are not available in the provided job description.)
Job Description: Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, committed to a culture driven by ethical values and diversity in all forms. MGS was established in 2020 to handle banking and IT operations for Mizuho Bank's domestic and overseas offices and group companies globally. The development of MGS is guided by the pillars of Mutual Respect, Discipline, and Transparency, forming the basis of all processes and operations at MGS. What's in it for you: - Immense exposure and learning opportunities - Excellent career growth prospects - Work alongside passionate leaders and mentors - Opportunity to build projects from scratch Position: Lead PEGA Support Engineer Shift: General shift work from office Job Location: Ghansoli Job Summary: As a Lead PEGA Support Engineer, you will be responsible for overseeing the maintenance, support, and optimization of PEGA-based applications. Your role is crucial in ensuring system stability, managing incident resolution, and driving continuous improvement within the PEGA ecosystem. The ideal candidate will possess deep technical expertise, strong leadership skills, and effective communication abilities to support critical workflows and collaborate across teams. Key Responsibilities: - Lead the support and maintenance of PEGA applications to ensure high availability and performance. - Manage and resolve incidents and service requests promptly, escalating issues as needed. - Monitor system health and performance metrics using tools like PDC logs to proactively address any issues and ensure compliance with SLAs, security standards, and audit requirements. - Collaborate with development, QA, and infrastructure teams to troubleshoot and resolve complex problems. - Maintain and enhance support documentation, knowledge base articles, and runbooks. - Coordinate deployment activities with DevOps and ensure compliance with security standards and audit requirements. - Provide mentorship and guidance to junior support engineers. - Participate in root cause analysis and post-incident reviews to drive long-term improvements. - Stay updated with PEGA platform updates, best practices, and emerging technologies. Mandate Skills: - Strong understanding of PEGA PRPC architecture, case management, and rule resolution. - Experience in leading support teams. - Proficiency in troubleshooting PEGA applications, logs, and performance issues. - Familiarity with incident management tools such as SERVICENOW and JIRA. - Excellent communication and analytical skills. - PEGA CSA and CSSA certifications. - Exposure to PEGA diagnostic cloud, PEGA deployment manager, rest/soap integrations, and external system troubleshooting. Qualification: - Bachelor's degree in computer science, information technology, or a related field. Experience: - 6+ years of overall experience with 5 years in PEGA support as a lead. - Experience in PEGA client lifecycle management (CLM) and Know Your Customer (KYC) framework is advantageous. Interested candidates can share their updated CV to mgs.rec@mizuho-cb.com with the subject line "LEAD PEGA SUPPORT ENGINEER - 5+ YRS Navi Mumbai." Job Location: Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710. Job Description: Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, committed to a culture driven by ethical values and diversity in all forms. MGS was established in 2020 to handle banking and IT operations for Mizuho Bank's domestic and overseas offices and group companies globally. The development of MGS is guided by the pillars of Mutual Respect, Discipline, and Transparency, forming the basis of all processes and operations at MGS. What's in it for you: - Immense exposure and learning opportunities - Excellent career growth prospects - Work alongside passionate leaders and mentors - Opportunity to build projects from scratch Position: Lead PEGA Support Engineer Shift: General shift work from office Job Location: Ghansoli Job Summary: As a Lead PEGA Support Engineer, you will be responsible for overseeing the maintenance, support, and optimization of PEGA-based applications. Your role is crucial in ensuring system stability, managing incident resolution, and driving continuous improvement within the PEGA ecosystem. The ideal candidate will possess deep technical expertise, strong leadership skills, and effective communication abilities to support critical workflows and collaborate across teams. Key Responsibilities: - Lead the support and maintenance of PEGA applications to ensure high availability and performance. - Manage and resolve incidents and service requests promptly, escalating issues as needed. - Monitor system health and performance metrics using tools like PDC logs to proactively address any issues and ensure compliance with SLAs, security standards, and audit requirements. - Colla