Microsoft Active Directory Admin

Wipro Limited is a leading technology services and consulting company committed to developing innovative solutions that cater to clients" most complex digital transformation needs. With a holistic portfolio of capabilities in consulting, design, engineering, and operations, Wipro helps clients achieve their boldest ambitions and create future-ready, sustainable businesses globally. With a strong workforce of over 230,000 employees and business partners in 65 countries, Wipro fulfills its promise of facilitating the prosperity of customers, colleagues, and communities in a constantly evolving world. For more information, please visit www.wipro.com. The role aims to resolve, maintain, and manage clients" software/hardware/network based on service requests raised by end-users within defined SLAs to ensure client satisfaction. The responsibilities include ensuring timely response to all client tickets, maintaining quality parameters in service request solutioning, acting as a custodian of clients" network/server/system/storage/platform/infrastructure, performing root cause analysis of raised tickets, providing immediate resolution to high-priority tickets/services, installing and configuring software/hardware as per service requests, adhering 100% to timeliness and managing client expectations, providing application/user access as per client requirements, tracking tickets from acceptance to resolution, maintaining timely backup of data/logs, coordinating with on-site team for complex problem resolution, and reviewing logs gathered by Chat BOTS to ensure timely issue resolution. Performance Parameters: - 100% adherence to SLA/timelines - Zero customer escalations - Client appreciation emails Mandatory Skill: Microsoft Active Directory Admin Experience Required: 3-5 Years Join Wipro to be a part of building a modern organization that is an end-to-end digital transformation partner with bold ambitions. Wipro encourages individuals inspired by reinvention of self, career, and skills to join their team. The company values constant evolution, driven by the changing world around us. Wipro is a business powered by purpose, empowering individuals to design their own reinvention. Come to Wipro to realize your ambitions and be a part of an inclusive environment that explicitly welcomes applications from people with disabilities.,