Position Summary: The Full Stack Software Engineer will play a crucial role in developing and implementing cloud-native software solutions and AI-driven applications. This position requires a blend of front-end and back-end development skills, along with a strong understanding of cloud platforms and AI technologies. The engineer will work closely with cross-functional teams to deliver high-quality, scalable, and secure software solutions that drive business value and innovation. Job Responsibilities: Participates in the creation of architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms. Leads the collection and documentation of user requirements as well as the development of user stories and estimates into technology solutions for product features, in collaboration with Product Owner Responsible for detailed technical design and development of applications/platforms. May partner with Product owner in planning. (Full Stack) Responsible for development using multiple technology stack capabilities (Front/Back End, API, Database Management, Hosting technologies, etc.). Responsible for development of specific software/platform components. Reviews solution designs and related code. Investigate and resolve production management incidents, problems, and service requests. - Responsible for prioritizing problems, incidents, and service requests, may lead or manage the process with the Product Owner. Identifies and implements operating efficiency solutions for specific product features. Assists in upgrading or patching applications/platforms as needed. Gain awareness of trends and issues in technical expertise, potential new technologies or technology opportunities to champion the customer. Education: Bachelor s degree in computer science Experience: 8+ years of hands-on experience in Core Java, React, Angular and cloud. Technical Skills: App Dev Language: .NET 6 or Up, Core Java, Python, and Angular Data Management: Database (SQL Server DB), APIs (Kong, APIC, APIM) Development & Delivery Methods: Agile (Scaled Agile Framework) DevOps and CI/CD: Containers (Azure Kubernetes), CI/CD (Azure DevOps, Git), Scheduling Tools (Azure Scheduler) Development Tools & Platforms: IDE (GitHub Copilot, VSCODE, IntelliJ), Cloud Platform (Microsoft Azure) Security and Monitoring: Secure Coding (Veracode), Writing and executing automated tests -- Using Java and Java script, Selenium, and using test automation framework" Other Critical: Good experience working on Cloud platforms (Azure) Strong leadership skills with the ability to manage, mentor, and inspire a team of technical staff. Excellent communication and problem-solving skills Hands on experience in managing monitoring.

Key responsibiliti es are: Information gathering and preparation of workpapers concerning the summation of VAT on purchases and sales for VAT returns for UAE, Bahrain and Oman. Assist the preparation of reconciliation s of VAT returns and VAT recorded in the general ledger. Assist the preparation of voluntary disclosures to tax authorities in case of errors. Support preparation for, and responses to, tax authority audits, including information gathering. Support process improvement efforts. Tracking on potential amendments under Gulf VAT law, assessing its impact on business/ process and reassessing processes to comply with regulatory changes Essential Business Experience and Technical Skills: Required: Analytical and problem-solvin g skills. Ability to act independently and in a timely manner. English communication (both written and oral) skills. Interpersonal skills and ability to build relationships. 1 to 3 years tax experience with mandatory experience of India GST law Preferred: CA Intermediate. Insurance industry experience. Gulf VAT law knowledge.

Role Value Proposition MetLife is offering an exciting opportunity to contribute to our digital and AI transformation journey. We are seeking an experienced technology leader to drive the transformation that will enable business results. The SDET has the responsibility of driving the testing practices to enable the delivery of high quality software in an Agile environment. This includes the adoption of test automation within the Agile sprint, and the leverage of Gen-AI toolset to achieve high velocity of releases without compromising delivery quality. Key Responsibilities: E2E Software Development Test Lifecycle Management Develop code for test automation Help define Software Testing Design at the Solution level. Build new tools to enhance test automation and functional testing, and innovate on existing automation processes. Lead the planning and documentation of complex test strategies and acceptance criteria based on customer needs. Maintain automation scripts and perform peer reviews of the automation codebase. Analyze and repair broken test cases and failures. Investigate, diagnose, and repair complex problems, testing bugs, and manage bug reports. Understand business processes at the Solution level to integrate industry best practices into testing processes. Tracks usage of platforms across business units and defines costs per business unit accordingly. Education: Bachelor in Computer Science or equivalent Experience 4+ years in leading SDET teams to drive digital transformation in financial services or technology domain Developing and implementing automation testing practices using modern technology stack and patterns. Familiarity with various test methodologies and their corresponding tools. Proficiency in software development lifecycle including CI/CD, test driven development and Agile ways of working. Strong experience in driving testing/QA transformation Proven track record in partnering with the business to deliver mission critical transformation via Agile approach. Skills and Competencies: Competencies Hands-on in test automation Exposure to Behavior Driven Development (BDD) and experience in programming and testing Test Strategy: Align the Test Strategy with Agile Development Model and use relevant techniques such as BDD etc to implement scalable automation framework Communication: Ability to influence and help communicate the organization s direction and ensure results are achieved Collaboration: Proven track record of building collaborative partnerships and ability to operate effectively in a global environment People Management: Inspiring, motivating and leading diverse and distributed teams Diverse environment: Can-do attitude and ability to work in a high paced environment

The primary role of the candidate will be to o versee and manage all transport operations within the organization, develop and implement comprehensive transport strategy, policies, protocols, and procedures, conduct regular risk assessments and compliance audits, promote a culture of secure & safe operations. Operations Coordination Oversee daily operations of transport services. Ensure all the necessary compliance with all relevant health and safety regulations, conducting regular inspections and audits. Maintain daily and monthly operations seamless and provide excellent support to the internal customer. Responsible for ensuring team member performance in the shifts in every area they work Maintain the OTA, OTD and cab occupancy according to the KPI indicator Outsource manpower management Conduct adequate training and briefing to maintain the government / organizational guidelines and ensure to keep the accident as low as possible Well versed with the transport applications Develop and implement transportation policies and procedures Monitor transportation expenses, identifying areas for cost optimization Collaborate with internal stakeholders to meet operational requirements Analyze transportation data to improve services and optimize routes. Ensure that maintain all the required data / records related to transport Implementing of ISO 9001:2015, ISO 14001:2004 and OSHAS 18001:2007 certifications within dept including sustainability drives. Transport Survey, Risk Assessment, Investigations and Emergency Management Vendor and Contractor Management Establish and maintain strong working relationships with external partners Ensure that all vendors and contractors adhere to company standards and policies Evaluate vendor performance and address any issues or concerns promptly Budgeting and Financial Management Prepare and manage the budget Timely accrual and vendor payment Monitor expenditures and identify opportunities for cost savings Provide regular financial reports and updates to senior management. Education, Technical Skills & Other Critical Requirement Education Bachelors degree with a minimum of 5-8 years of experience in transport management Experience (In Years) 5-8 years Technical Skills Skills and Competencies- Fleet & vendor management Cost optimization Regulatory compliance & Data analysis Ability to manage multiple tasks and priorities effectively. Strong interpersonal and communication skills, with the ability to work collaboratively with diverse teams. Risk Assessment, Investigations, Emergency Management & BCP Personal Attributes- Detail-oriented and proactive in identifying and addressing issues. Ability to work under pressure and meet deadlines. Strong problem-solving skills and the ability to make sound decisions. Commitment to continuous improvement and professional development. High level of integrity and professionalism. Working Conditions This position may require occasional weekend work to address emergency situations or complete critical tasks. The Facilities Candidate must be available to respond to facility-related emergencies on a 24/7 basis.

The primary role of the candidate will be to o versee and manage all transport operations within the organization, develop and implement comprehensive transport strategy, policies, protocols, and procedures, conduct regular risk assessments and compliance audits, promote a culture of secure & safe operations. Operations Coordination Oversee daily operations of transport services. Ensure all the necessary compliance with all relevant health and safety regulations, conducting regular inspections and audits. Maintain daily and monthly operations seamless and provide excellent support to the internal customer. Responsible for ensuring team member performance in the shifts in every area they work Maintain the OTA, OTD and cab occupancy according to the KPI indicator Outsource manpower management Conduct adequate training and briefing to maintain the government / organizational guidelines and ensure to keep the accident as low as possible Well versed with the transport applications Develop and implement transportation policies and procedures Monitor transportation expenses, identifying areas for cost optimization Collaborate with internal stakeholders to meet operational requirements Analyze transportation data to improve services and optimize routes. Ensure that maintain all the required data / records related to transport Implementing of ISO 9001:2015, ISO 14001:2004 and OSHAS 18001:2007 certifications within dept including sustainability drives. Transport Survey, Risk Assessment, Investigations and Emergency Management Vendor and Contractor Management Establish and maintain strong working relationships with external partners Ensure that all vendors and contractors adhere to company standards and policies Evaluate vendor performance and address any issues or concerns promptly Budgeting and Financial Management Prepare and manage the budget Timely accrual and vendor payment Monitor expenditures and identify opportunities for cost savings Provide regular financial reports and updates to senior management. Education, Technical Skills & Other Critical Requirement Education Bachelors degree with a minimum of 5-8 years of experience in transport management Experience (In Years) 5-8 years Technical Skills Skills and Competencies- Fleet & vendor management Cost optimization Regulatory compliance & Data analysis Ability to manage multiple tasks and priorities effectively. Strong interpersonal and communication skills, with the ability to work collaboratively with diverse teams. Risk Assessment, Investigations, Emergency Management & BCP Personal Attributes- Detail-oriented and proactive in identifying and addressing issues. Ability to work under pressure and meet deadlines. Strong problem-solving skills and the ability to make sound decisions. Commitment to continuous improvement and professional development. High level of integrity and professionalism. Working Conditions This position may require occasional weekend work to address emergency situations or complete critical tasks. The Facilities Candidate must be available to respond to facility-related emergencies on a 24/7 basis.

MetLife is offering an exciting opportunity to contribute to our digital and AI transformation journey. We are seeking experienced full stack engineers to drive the transformation that will enable business results. The Full Stack Software Engineer is responsible for the design, development and maintenance of cloud native/modern software solutions. Ways of Working - Adoption of the Agile ways of working in the software delivery lifecycle and continuous learning of new methods and technology Hands-on engineer in technical design and development of applications using existing and/or emerging technology Responsible for detailed technical design and development of applications/platforms. May partner with Product owner in planning. (Full Stack) Responsible for development using multiple technology stack capabilities (Front/Back End, API, Database Management, Hosting technologies, etc.). (Software/Platform) Responsible for development of specific software/platform components. Reviews solution designs and related code. Investigate and resolve production management incidents, problems, and service requests. Identifies and implements operating efficiency solutions for specific product feature. Assists in upgrading or patching applications/platforms as needed. Investigate and resolve escalated production incidents, problems, and service requests. Implementation of technology best practices, architecture and technology stack including adoption of cloud, AI/Data, and other relevant emerging technology that is fit-for-purpose. Candidate Qualifications: Education: Bachelor of Computer Science or equivalent Experience: Minimum 3 years in development using multiple technology stack capabilities (Front/Back End, API, Database Mgmt, Hosting technologies, etc.) to drive digital transformation in financial services or technology domain Hands-on experience in developing and implementing applications using modern technology stack and patterns including cloud native patterns, public cloud (e.g. Microsoft Azure), AI/Big Data, API and web/mobile apps Experience in developing mission critical applications, highly resilient, secure and performant from scratch in a complex and regulated environments will be an added advantage Proficiency in software development lifecycle including CI/CD, test driven development, domain driven design and Agile ways of working (including shift-left) Skills and Competencies: Competencies Communication: Ability to communicate effectively to ensure results are achieved Collaboration: Proven track record collaborating and working effectively in a global and multi-cultural environment (e.g. Japanese) Diverse environment: Can-do attitude and ability to work in a high paced environment Tech Stack Development & Delivery Methods: Agile (Scaled Agile Framework) DevOps and CI/CD: Containers (Azure Kubernetes) CI/CD (Azure DevOps, Git, SonarQube) Scheduling Tools (Azure Scheduler) Development Frameworks and Languages: Microservices (Java, Springboot) UI & Web (ReactJS, HTML, Javascript) Mobile (Swift, Objective-C, React Native, Ionic Framework) Data Management: Database (SQL Server, Cosmos DB) APIs (Kong, APIC, APIM) Development Tools & Platforms: IDE (GitHub Copilot, VSCODE, IntelliJ) Cloud Platform (Microsoft Azure) Security and Monitoring: Secure Coding (Veracode) Authentication/Authorization (CA SiteMinder, MS Entra, PingOne) Log & Monitoring (Azure AppInsights, Elastic)

This position is for an individual contributor role in HR Service Delivery wherein the incumbent will be responsible for the successful end-to-end delivery and management of the HR Systems like HCM Cloud & processes, Crunchr Report, HR report on annually/ monthly/adhoc and associated the updating internal systems like MGCC1Hub for all employees of MetLife services East Private Limited & its affiliates Workforce Management of HCM Cloud activities through maintaining rigorous tracking. Monitoring PeopleSoft transactions and interact with US counterparts. Daily Audit of HCMS transaction HCMS Head Count Reconciliation with Functions. End-to-End process of internal HR system and Automation includes UAT Testing Managing multiple frequency of management and adhoc reports Compliance reports and audits Periodical report out of metrices - specifying the effectiveness of the function Process improvements, removal of non-value adds and stakeholder management Data Analytics to establish trends and to report out Regular Personal File audit on completion of documentation

Proactively manage all applications by engaging regularly with underwriters, advisers & adviser support staff Deliver and demonstrate exceptional customer service skills when engaging with internal / external stakeholders Apply a keen understanding of MetLife s products, relevant legislation & underwriting considerations in undertaking administrative and adviser service activities Prompt & efficient communication with Internal/External customers/advisors with appropriate documentation Complete all underwriting administration support transactions in an effective manner and within agreed service levels Seek out innovative and creative ways to improve MetLife s process and procedures. Other duties as required by the reporting manager or capability lead Support in execution of process improvements Support with reporting responsibilities Researching and resolving complex issues Analyze, validate and process transactions as per Desktop procedures Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & overseas business resources by email Ensure assigned targets are met in accordance with SLA and Internal standards Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence Ability to communicate effective with stakeholders via emails to have logical discussion

Responsible to create structure setup and maintenance. Required to setup specification in application as per the instruction Responsible to provide timely status to customer Responsible to provide query support to customer issues Responsible to respond to customer inquires Responsible to do implementation of group into the system Demonstrated flexibility as per process requirement Basic knowledge of MS Excel (copy, paste, filter) Proficient in e-mail management

Involvement in solution planning Convert business specifications to technical specifications. Write clean codes and review codes of the project team members (as applicable) Adhere to Agile Delivery model. Able to solve L3 application related issues. Should be able to scale up on new technologies. Should be able document project artifacts. Technical Skills : UI development .NET, Angular, React Object Oriented Programming, Design Patterns, and development knowledge. API-driven solution stack, data processing, reactive architecture Agile development and DevSecOps understanding for end to end development life cycle is required. Preferably worked in financial domain

Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a one-team approach .

Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a one-team approach .

MetLife is offering an exciting opportunity to contribute to our digital and AI transformation journey. We are seeking experienced full stack engineers to drive the transformation that will enable business results. The Full Stack Software Engineer is responsible for the design, development and maintenance of cloud native/modern software solutions. Ways of Working - Adoption of the Agile ways of working in the software delivery lifecycle and continuous learning of new methods and technology Hands-on engineer in technical design and development of applications using existing and/or emerging technology Responsible for detailed technical design and development of applications/platforms. May partner with Product owner in planning. (Full Stack) Responsible for development using multiple technology stack capabilities (Front/Back End, API, Database Management, Hosting technologies, etc.). (Software/Platform) Responsible for development of specific software/platform components. Reviews solution designs and related code. Investigate and resolve production management incidents, problems, and service requests. Identifies and implements operating efficiency solutions for specific product feature. Assists in upgrading or patching applications/platforms as needed. Investigate and resolve escalated production incidents, problems, and service requests. Implementation of technology best practices, architecture and technology stack including adoption of cloud, AI/Data, and other relevant emerging technology that is fit-for-purpose. Candidate Qualifications: Education: Bachelor of Computer Science or equivalent Experience: Minimum 3 years in development using multiple technology stack capabilities (Front/Back End, API, Database Mgmt, Hosting technologies, etc.) to drive digital transformation in financial services or technology domain Hands-on experience in developing and implementing applications using modern technology stack and patterns including cloud native patterns, public cloud (e.g. Microsoft Azure), AI/Big Data, API and web/mobile apps Experience in developing mission critical applications, highly resilient, secure and performant from scratch in a complex and regulated environments will be an added advantage Proficiency in software development lifecycle including CI/CD, test driven development, domain driven design and Agile ways of working (including shift-left) Skills and Competencies: Competencies Communication: Ability to communicate effectively to ensure results are achieved Collaboration: Proven track record collaborating and working effectively in a global and multi-cultural environment (e.g. Japanese) Diverse environment: Can-do attitude and ability to work in a high paced environment Tech Stack Development & Delivery Methods: Agile (Scaled Agile Framework) DevOps and CI/CD: Containers (Azure Kubernetes) CI/CD (Azure DevOps, Git, SonarQube) Scheduling Tools (Azure Scheduler) Development Frameworks and Languages: Microservices (Java, Springboot) UI & Web (ReactJS, HTML, Javascript) Mobile (Swift, Objective-C, React Native, Ionic Framework) Data Management: Database (SQL Server, Cosmos DB) APIs (Kong, APIC, APIM) Development Tools & Platforms: IDE (GitHub Copilot, VSCODE, IntelliJ) Cloud Platform (Microsoft Azure) Security and Monitoring: Secure Coding (Veracode) Authentication/Authorization (CA SiteMinder, MS Entra, PingOne) Log & Monitoring (Azure AppInsights, Elastic)

MetLife is offering an exciting opportunity to contribute to our digital and AI transformation journey. We are seeking experienced full stack engineers to drive the transformation that will enable business results. The Full Stack Software Engineer is responsible for the design, development and maintenance of cloud native/modern software solutions. Ways of Working - Adoption of the Agile ways of working in the software delivery lifecycle and continuous learning of new methods and technology Hands-on engineer in technical design and development of applications using existing and/or emerging technology Responsible for detailed technical design and development of applications/platforms. May partner with Product owner in planning. (Full Stack) Responsible for development using multiple technology stack capabilities (Front/Back End, API, Database Management, Hosting technologies, etc.). (Software/Platform) Responsible for development of specific software/platform components. Reviews solution designs and related code. Investigate and resolve production management incidents, problems, and service requests. Identifies and implements operating efficiency solutions for specific product feature. Assists in upgrading or patching applications/platforms as needed. Investigate and resolve escalated production incidents, problems, and service requests. Implementation of technology best practices, architecture and technology stack including adoption of cloud, AI/Data, and other relevant emerging technology that is fit-for-purpose. Candidate Qualifications: Education: Bachelor of Computer Science or equivalent Experience: Minimum 3 years in development using multiple technology stack capabilities (Front/Back End, API, Database Mgmt, Hosting technologies, etc.) to drive digital transformation in financial services or technology domain Hands-on experience in developing and implementing applications using modern technology stack and patterns including cloud native patterns, public cloud (e.g. Microsoft Azure), AI/Big Data, API and web/mobile apps Experience in developing mission critical applications, highly resilient, secure and performant from scratch in a complex and regulated environments will be an added advantage Proficiency in software development lifecycle including CI/CD, test driven development, domain driven design and Agile ways of working (including shift-left) Skills and Competencies: Competencies Communication: Ability to communicate effectively to ensure results are achieved Collaboration: Proven track record collaborating and working effectively in a global and multi-cultural environment (e.g. Japanese) Diverse environment: Can-do attitude and ability to work in a high paced environment Tech Stack Development & Delivery Methods: Agile (Scaled Agile Framework) DevOps and CI/CD: Containers (Azure Kubernetes) CI/CD (Azure DevOps, Git, SonarQube) Scheduling Tools (Azure Scheduler) Development Frameworks and Languages: Microservices (Java, Springboot) UI & Web (ReactJS, HTML, Javascript) Mobile (Swift, Objective-C, React Native, Ionic Framework) Data Management: Database (SQL Server, Cosmos DB) APIs (Kong, APIC, APIM) Development Tools & Platforms: IDE (GitHub Copilot, VSCODE, IntelliJ) Cloud Platform (Microsoft Azure) Security and Monitoring: Secure Coding (Veracode) Authentication/Authorization (CA SiteMinder, MS Entra, PingOne) Log & Monitoring (Azure AppInsights, Elastic)

Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies. Responsible for documenting, reviewing and getting approval of the business requirements for each feature. Help derive the desired user experience to improve customer experience and operational efficiency. Prepare requirement documents such as BRD, FRD, User Stories, Mapping Sheets etc. Support UAT Testing by helping define the UAT test scenarios, review UAT test cases and support UAT testing team. Providing systems training to Business and End User. Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization. Knowledge, Skills and Abilities Education Bachelors degree in Computer Science, Engineering, or related discipline Experience 8+ years of experience with medium-to-large technology-based projects. Knowledge and skills (general and technical) Exposure to IVR Applications. Expert understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, Natural Language Processing. Expert understanding of benefits of IVR: Call Containment, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time. Expert understanding of Agile Methodologies, Backlog grooming, Sprint Planning. Expert understanding of Collaboration Tools such as SharePoint, Microsoft Teams, Microsoft Power point, Microsoft visio. Excellent Communication, organization and planning skills. Stakeholder Management Should have experience in complete software development lifecycle using Agile and Scrum methodologies. Ability and desire to learn new skills and techniques. Excellent troubleshooting and communication skills . Work with cross functional teams to support worldwide solution.

Education, Technical Skills & Other Critical Requirement Education Bachelor s degree in computer science, Information Systems, or another related field with 3+ years of IT and Infrastructure engineering work experience. Experience (In Years) 3+ Years Total IT experience & 2+ Years relevant experience in UDB database administration Technical Skills 2+ years of related work experience with database design, installation configuration and implementation. Limited knowledge of all key IBM DB2/LUW utilities such as HADR, Reorg, run stats, Load on (Linux/Unix/Windows) At least 1+ years of experience working on Unix and Linux operating systems. Basic experience in database Upgrades and Patching Basic experience in cloud computing (Azure, AWS RDS, IBM Cloud PAK) Experience administering IBM Informix databases is a Big Plus. Working knowledge of backup and recovery utilities like Rubrik, Networker Management of database elements, including creation, alteration, deletion and copying of schemas, databases, tables, views, indexes, stored procedures, triggers, and declarative integrity constraints Working knowledges in IBM db2 LUW replication (Db2 SQL replication and Q Replication, a Queue -based Replication) as well as Using Third party tools for Replications. Handling data security (User Access, Groups and Roles). Should have ability to work closely with IBM-PMR to resolve any ongoing production issues. Knowledge of the ITSM process with Change, Incident, Problem, Service Management using ServiceNow tools. Good database analytical skills to improve application and database performance. Other Critical Requirements Automation tools and programming such as Ansible, Shell scripting and MS PowerShell is preferrable. Basic Database monitoring with Observability tools (Elastic) is preferable. Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders. Basic Project management experience in creating document and presentation. Demonstrate ability to work independently and in a team environment Ability to work 24*7 rotational shift to support for production, development, and test databases

MetLife is offering an exciting opportunity to contribute to our digital and AI transformation journey. We are seeking experienced full stack engineers to drive the transformation that will enable business results. The Full Stack Software Engineer is responsible for the design, development and maintenance of cloud native/modern software solutions. Ways of Working - Adoption of the Agile ways of working in the software delivery lifecycle and continuous learning of new methods and technology Hands-on engineer in technical design and development of applications using existing and/or emerging technology Responsible for detailed technical design and development of applications/platforms. May partner with Product owner in planning. (Full Stack) Responsible for development using multiple technology stack capabilities (Front/Back End, API, Database Management, Hosting technologies, etc.). (Software/Platform) Responsible for development of specific software/platform components. Reviews solution designs and related code. Investigate and resolve production management incidents, problems, and service requests. Identifies and implements operating efficiency solutions for specific product feature. Assists in upgrading or patching applications/platforms as needed. Investigate and resolve escalated production incidents, problems, and service requests. Implementation of technology best practices, architecture and technology stack including adoption of cloud, AI/Data, and other relevant emerging technology that is fit-for-purpose. Candidate Qualifications: Education: Bachelor of Computer Science or equivalent Experience: Minimum 3 years in development using multiple technology stack capabilities (Front/Back End, API, Database Mgmt, Hosting technologies, etc.) to drive digital transformation in financial services or technology domain Hands-on experience in developing and implementing applications using modern technology stack and patterns including cloud native patterns, public cloud (e.g. Microsoft Azure), AI/Big Data, API and web/mobile apps Experience in developing mission critical applications, highly resilient, secure and performant from scratch in a complex and regulated environments will be an added advantage Proficiency in software development lifecycle including CI/CD, test driven development, domain driven design and Agile ways of working (including shift-left) Skills and Competencies: Competencies Communication: Ability to communicate effectively to ensure results are achieved Collaboration: Proven track record collaborating and working effectively in a global and multi-cultural environment (e.g. Japanese) Diverse environment: Can-do attitude and ability to work in a high paced environment Tech Stack Development & Delivery Methods: Agile (Scaled Agile Framework) DevOps and CI/CD: Containers (Azure Kubernetes) CI/CD (Azure DevOps, Git, SonarQube) Scheduling Tools (Azure Scheduler) Development Frameworks and Languages: Microservices (Java, Springboot) UI & Web (ReactJS, HTML, Javascript) Mobile (Swift, Objective-C, React Native, Ionic Framework) Data Management: Database (SQL Server, Cosmos DB) APIs (Kong, APIC, APIM) Development Tools & Platforms: IDE (GitHub Copilot, VSCODE, IntelliJ) Cloud Platform (Microsoft Azure) Security and Monitoring: Secure Coding (Veracode) Authentication/Authorization (CA SiteMinder, MS Entra, PingOne) Log & Monitoring (Azure AppInsights, Elastic)

Role & Responsibilities : Test bed Preparation (test scenarios, test scripts, test data, loading them in QC) Creating test scenarios / test cases that map to Good Data, Bad Data and No Data points Executing test scripts (Manual and/or Automated) Logging Defects in Quality Center and maintain the Defect Management Compiling test results Collation of test results and prepare sign off related documentation Ability read and understand requirement documents Ability to work with Excel and Access to work with large data sets, predominantly to prepare test data and validate test data Understanding/analysis of the requirement (BRD) Good in documentation and communication Familiarity with different file formats; text, csv, dat - ability to convert and manipulated files. Ability to lead the project. Education Preferably Graduate in Computer Applications / Computer Science. Experience Minimum 5+ years relevant experience Knowledge and skills (general and technical) Salesforce application Insurance domain knowledge - Annuity/Life Testing knowledge writing test cases, scenarios, preparing test plans, estimation, testing (functional, Integration, System, UAT), Defect Management experience in QC Working awareness of other MS applications (Excel, Visio, Word, PowerPoint, etc.) Should be very good in written and verbal communication Should be very good in Client Interaction Good Analytical and Logical Reasoning skills Proactive in taking initiatives Good Problem resolution skill Adaptability to change. Escalate issues if required.

Position Summary MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics, technology capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science Role Value Proposition: Driven by passion and a zeal to succeed, we are looking for accomplished Program Manager to structure, plan and handle multiple projects with minimum supervision and will be responsible for successful completion of projects supporting MGCC and US D&A leadership with various strategic initiatives in development and successful implementation of governance and process excellence practices. This position would be responsible for complete adherence of the projects and its objectives and support all aspects of project management. This role will support development of best practices, processes and framework to achieve standardization and streamlining across various initiatives. Job Responsibilities Serve as analytics program manager on data, analytics projects and POCs working with data engineers, business analysts, data scientists, IT teams, vendors, executive leaders, and business stakeholders Drive transparency leveraging tech stack and data, own progress reporting and proactively communicate status Drive delivery of projects using Agile methodology for data and analytics programs Facilitate scrum ceremonies including Sprint planning, Daily stand ups, sprint reviews and retrospectives Responsible for defining relevant program metrics, status reports and continuous measurement of program portfolio best practices Lead, coach, support and mentor junior team members Interact with senior leadership teams across Data and analytics, IT and business teams Knowledge, Skills and Abilities Education Bachelor s degree. Technology /IT specialization is preferred. MBA is a preferred qualification Experience 8-12+ years of progressive experience in project/program management role with proven people influencing experience including with virtual and global teams Agile project management/delivery experience is a must preferably with Data and Analytics background Proficient in MS Office suite: Excel, PowerPoint, Project. Understanding of analytical tool stack, Azure Devboards, Jira, SharePoint is a plus CSM, SAFe Agilist certifications are preferred Ability to identify risks to project success and recommend course of action to prevent risk from negatively impacting the project; Effectively recognize when to escalate issues and options to senior management for resolution Superior solutioning techniques, organizational skills and ability to manage multiple ongoing projects. Excellent collaboration and communication skills, both written and verbal Demonstrated competency with cross-group collaboration, organizational agility, and analytical planning Strong leadership & negotiation skills

Position Summary Resource is responsible for assisting MetLife by Version Management and code deployment (IBM UCD) to all environments. Build Tools Staff in the support of Application Development Teams. In this position resource will be supporting MetLife applications in an operational role performing on boarding applica tion s, troubleshooting build issues, and supporting the version management tool stack. Automate any of the manual build process using CI/CD pipeline . Job Responsibilities Design and implement deployment scripts in IBM UCD for various artifacts such as WAR, EAR, ZIP, JAR, etc. Handle mobile application deployments for Android and iOS platforms Provide Level 2 support for issues related to deployment automation and scripts in UCD Perform the installation of Azure DevOps agents on environment servers using Chef cookbooks Develop Continuous Integration (CI) and Continuous Deployment (CD) pipelines for various applications using Azure DevOps. Perform troubleshooting problems with the CI tool stack Assist in the on-boarding of Application Development Teams into CI/CD mechanism Handle Tanium deployments Collaborate with Software Development teams to troubleshoot issues Learn new technologies based on demand. Willing to work in rotational shifts Good Communication skill with the ability to communicate clearly and effectively Knowledge, Skills and Abilities Education Bachelors degree in computer science, Information Systems, or related field Experience 3+ years of total experience and at least 2+ years of experience in d esigning and implementation of deployment scripts in IBM UCD Handle deployments for all environments and troubleshoot the issues Experience in mobile application deployments for Android and iOS platforms Installation of Azure DevOps agents on environment servers using Chef cookbooks Application Deployment (UCD/Tanium) Application Packaging (UCD) Troubleshooting Operating System Knowledge (Linux/Windows/AIX) Azure Dev Ops Pipeline Knowledge Version control (GIT) Communication Experience in creating change tickets and working on tasks in Service Now