Mcare Pro Health Services

Job Title: International Voice Process Medical Billing (Night Shift) Location: Ayyapakkam, Chennai Shift Timing: 8:30 PM to 5:30 AM (Monday to Friday) Employment Type: Full-time Cab Facility: Not provided Eligibility: Open to all – Any graduate or non-graduate with strong English communication skills Key Responsibilities: Handle inbound and outbound patient calls regarding appointments, cancellations, and general queries Verify insurance details and assist with prior authorization processes Ensure strict adherence to HIPAA guidelines and maintain patient confidentiality Provide clear instructions for medical procedures and confirm scheduled appointments Accurately document call details and update patient records in the billing system Collaborate with internal teams to resolve billing discrepancies and support claim processing Candidate Requirements: Excellent verbal communication in English with neutral accent (no mother tongue influence) Willingness to work night shifts consistently Basic computer literacy and ability to learn billing software Prior experience in medical billing or voice process is a plus, but not mandatory Strong interpersonal skills and a customer-first attitude Why Join Us? Inclusive hiring – Freshers and experienced candidates welcome Opportunity to gain exposure to US healthcare processes Supportive team environment with training provided Fixed weekend offs (Saturday & Sunday)