As a Senior Analyst, Sales Operations & Enablement Product Owner at our company, your role is crucial in driving Seller Effectiveness and Operational Excellence by owning the Product Ownership of Seismic and WalkMe for our Sales and GTM Teams. You will work collaboratively with Sales, Marketing, RevOps, IT, and external vendors to optimize our enablement Tech Stack and empower our Revenue Teams with just-in-time content, process guidance, and scalable onboarding solutions. **Key Responsibilities:** - Act as the Global Product Owner for Seismic and WalkMe, ensuring alignment with Sales Strategy, operational priorities, and enterprise Tech architecture. - Gather requirements and create User Stories to translate business process improvement requests into System Enhancements, partnering closely with business stakeholders and the Tech Team. - Drive Release Management processes for programmatic and declarative enhancements in collaboration with the Tech Team. - Execute digital adoption strategy to provide in-app guidance Center of Excellence for business end users, including designing and implementing WalkMe smart tips, smart walkthroughs, etc. across Systems. - Champion best practices for digital adoption, onboarding, and continuous learning in partnership with Sales Enablement. - Support special large-scale Programs/Projects as needed. - Stay updated on Seismic and WalkMe platform/application features, roadmap, and innovations to drive adoption within the business. - Assist with vendor management, including licensing, enablement of end users, and conduct quarterly business reviews in conjunction with Services I&E Systems Operations and Tech Team. - Display MasterCard Way values for coordinating across Services broader Mastercard Tech Team to ensure Systems Sales Operations goals are delivered. **Qualifications Required:** - 5+ years of experience in Sales Operations, Sales Enablement, or Business Analyst roles within a B2B enterprise Tech environment. - Knowledge of Salesforce and other Product-to-Cash Tech Stack, especially Seismic or other Sales Enablement tools, and WalkMe or other In-app guidance tools. - Hands-on experience as a Product Owner or Business Analyst with Seismic, WalkMe, Salesforce, or other GTM Platforms. - Ability to perform Declarative work, including In-App Guidance/Digital Adoption Platform tasks. - Experience in Application Lifecycle Management, Agile Development for Systems. - Strong troubleshooting skills, issue resolution capabilities, keen diligence, with solid organizational, planning, and follow-up skills. In addition to the above, having the following Preferred Qualifications would be advantageous: - Certified WalkMe Digital Adoption Strategy or experience with DAP administration. - Seismic Admin certification or equivalent Platform ownership. - Experience with Agile methodologies, JIRA, Aha!, Rally ALM, or other Product Management tools. By joining our team, you will be part of a global organization that values information security. It is expected that every person working for, or on behalf of, Mastercard will abide by security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. As a Senior Analyst, Sales Operations & Enablement Product Owner at our company, your role is crucial in driving Seller Effectiveness and Operational Excellence by owning the Product Ownership of Seismic and WalkMe for our Sales and GTM Teams. You will work collaboratively with Sales, Marketing, RevOps, IT, and external vendors to optimize our enablement Tech Stack and empower our Revenue Teams with just-in-time content, process guidance, and scalable onboarding solutions. **Key Responsibilities:** - Act as the Global Product Owner for Seismic and WalkMe, ensuring alignment with Sales Strategy, operational priorities, and enterprise Tech architecture. - Gather requirements and create User Stories to translate business process improvement requests into System Enhancements, partnering closely with business stakeholders and the Tech Team. - Drive Release Management processes for programmatic and declarative enhancements in collaboration with the Tech Team. - Execute digital adoption strategy to provide in-app guidance Center of Excellence for business end users, including designing and implementing WalkMe smart tips, smart walkthroughs, etc. across Systems. - Champion best practices for digital adoption, onboarding, and continuous learning in partnership with Sales Enablement. - Support special large-scale Programs/Projects as needed. - Stay updated on Seismic and WalkMe platform/application features, roadmap, and innovations to drive adoption within the business. - Assist with vendor management, including licensing, enablement of end users, and conduct quarterly business reviews in conjunction wi
Role Overview: As an Analyst with 24 years of experience in Analytics, Marketing Science, or Data Science, your role at Mastercard will involve leading the design and execution of A/B tests, campaign analytics, and test-control methodologies. You will perform deep-dive analysis on customer journeys, marketing funnels, and portfolio performance, and develop predictive models to inform segmentation, personalization, and targeting strategies. Your thought leadership in marketing measurement and performance optimization will be crucial, as you translate insights into business impact through crisp storytelling and stakeholder engagement. Key Responsibilities: - Lead design and execution of A/B tests, campaign analytics, and test-control methodologies. - Perform deep-dive analysis on customer journeys, marketing funnels, and portfolio performance. - Develop predictive models to inform segmentation, personalization, and targeting strategies. - Provide thought leadership in marketing measurement and performance optimization. - Translate insights into business impact through crisp storytelling and stakeholder engagement. Qualifications Required: - Undergraduate degree with 2-4 years of analytical experience in consulting, analytics, or data science with a strong focus on marketing analytics. - Proficiency in tools such as SQL, Python, R, or SAS. - Strong foundation in A/B testing, test-control analysis, and statistical modelling. - Proven ability to communicate insights effectively with clarity and executive presence. - Experience with data visualization platforms (e.g., Tableau, Power BI). - Analytical, interpretive, and problem-solving skills, including the proven ability to analyze large amounts of data and synthesize key findings and recommendations. - Logical, structured thinking and affinity for statistical and numerical analysis. - Advanced Word, Excel, and PowerPoint skills. - Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment. - Ability to communicate effectively in English and the local office language (if applicable). - Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs. Preferred Qualifications: - Experience working on digital marketing, lifecycle campaigns, or customer analytics. - Exposure to or hands-on use of GenAI tools for marketing insight generation or automation. - Masters degree in Data Science, Statistics, Econometrics, Marketing, or related field is a plus. Role Overview: As an Analyst with 24 years of experience in Analytics, Marketing Science, or Data Science, your role at Mastercard will involve leading the design and execution of A/B tests, campaign analytics, and test-control methodologies. You will perform deep-dive analysis on customer journeys, marketing funnels, and portfolio performance, and develop predictive models to inform segmentation, personalization, and targeting strategies. Your thought leadership in marketing measurement and performance optimization will be crucial, as you translate insights into business impact through crisp storytelling and stakeholder engagement. Key Responsibilities: - Lead design and execution of A/B tests, campaign analytics, and test-control methodologies. - Perform deep-dive analysis on customer journeys, marketing funnels, and portfolio performance. - Develop predictive models to inform segmentation, personalization, and targeting strategies. - Provide thought leadership in marketing measurement and performance optimization. - Translate insights into business impact through crisp storytelling and stakeholder engagement. Qualifications Required: - Undergraduate degree with 2-4 years of analytical experience in consulting, analytics, or data science with a strong focus on marketing analytics. - Proficiency in tools such as SQL, Python, R, or SAS. - Strong foundation in A/B testing, test-control analysis, and statistical modelling. - Proven ability to communicate insights effectively with clarity and executive presence. - Experience with data visualization platforms (e.g., Tableau, Power BI). - Analytical, interpretive, and problem-solving skills, including the proven ability to analyze large amounts of data and synthesize key findings and recommendations. - Logical, structured thinking and affinity for statistical and numerical analysis. - Advanced Word, Excel, and PowerPoint skills. - Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment. - Ability to communicate effectively in English and the local office language (if applicable). - Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs. Preferred Qualifications: - Experience working on digital marketing, lifecycle campaigns, or customer analytics. - Exposure to or hands-on use of GenAI tools for marketing insight generation or automation. - Masters degree in Data Science, Statistics,
As a Content & Platform Quality Manager at our company, you will play a vital role in maintaining the quality and consistency of our MBI platform. Your responsibilities will include: - Defining and implementing quality standards, processes, and governance frameworks. - Conducting content quality reviews to ensure clarity, accuracy, and alignment with MBI standards. - Acting as the governance/control point for published content to ensure consistency and compliance. - Designing and executing UAT by coordinating acceptance reviews and tracking issues. - Producing quality reports and dashboards to monitor issues and ensure timely resolution. - Collaborating with UX, product, and platform teams to address issues and propose improvements. Your skills should include: - Ability to coordinate UAT, track issues, and follow up on resolutions. - Skilled at reviewing copy and structure for clarity, accuracy, and user comprehension. - Capacity to establish and maintain quality standards and workflows. - Strong reporting and communication skills. - Familiarity with design guidelines and ability to apply them consistently. - Experience working with multiple stakeholders and teams. - Strong attention to detail, organization, and consistency in deliverables. Qualifications required for this role are: - Bachelors or masters degree in Business, Economics, Digital Communications, Engineering, or related fields. - 5+ years of experience in content/platform quality management, governance, or digital operations. - Proven ability to design and implement processes that enhance quality and consistency. - Excellent problem-solving, analytical, and organizational skills. - Strong communication and stakeholder management skills. In addition, you will be responsible for upholding corporate security standards by abiding by security policies, ensuring confidentiality and integrity of information, reporting any security violations, and completing mandatory security trainings. As a Content & Platform Quality Manager at our company, you will play a vital role in maintaining the quality and consistency of our MBI platform. Your responsibilities will include: - Defining and implementing quality standards, processes, and governance frameworks. - Conducting content quality reviews to ensure clarity, accuracy, and alignment with MBI standards. - Acting as the governance/control point for published content to ensure consistency and compliance. - Designing and executing UAT by coordinating acceptance reviews and tracking issues. - Producing quality reports and dashboards to monitor issues and ensure timely resolution. - Collaborating with UX, product, and platform teams to address issues and propose improvements. Your skills should include: - Ability to coordinate UAT, track issues, and follow up on resolutions. - Skilled at reviewing copy and structure for clarity, accuracy, and user comprehension. - Capacity to establish and maintain quality standards and workflows. - Strong reporting and communication skills. - Familiarity with design guidelines and ability to apply them consistently. - Experience working with multiple stakeholders and teams. - Strong attention to detail, organization, and consistency in deliverables. Qualifications required for this role are: - Bachelors or masters degree in Business, Economics, Digital Communications, Engineering, or related fields. - 5+ years of experience in content/platform quality management, governance, or digital operations. - Proven ability to design and implement processes that enhance quality and consistency. - Excellent problem-solving, analytical, and organizational skills. - Strong communication and stakeholder management skills. In addition, you will be responsible for upholding corporate security standards by abiding by security policies, ensuring confidentiality and integrity of information, reporting any security violations, and completing mandatory security trainings.