Expected Role
Business Development Manager should be responsible for:
- Driving revenue growth across all sales channels.
- Leading and developing the sales team.
- Improving sales processes and operational efficiency.
- Taking ownership of customer escalations.
- Driving business development initiatives.
- Building a high-performance sales culture.
- Providing management with proactive business insights and recommendations.
Roles & Responsibilities
1. Revenue Growth
- Own monthly and quarterly sales targets.
- Improve conversion rates across inbound and outbound channels.
- Identify new revenue opportunities.
- Increase average order value and repeat customer business.
2. Team Leadership
- Lead the daily sales meetings with clear action items.
- Coach and mentor all sales executives.
- Conduct weekly performance reviews.
- Monitor productivity and ensure accountability.
3. Sales Operations
- Monitor CRM hygiene and pipeline health.
- Ensure all leads are assigned and followed up within SLA.
- Improve inquiry-to-order conversion.
- Reduce lead leakage.
4. Business Development
- Develop new outbound sales initiatives.
- Explore partnerships and new customer segments.
- Build strategies for enterprise and corporate accounts.
- Launch initiatives that generate incremental revenue.
5. Process Improvement
- Create and improve sales SOPs.
- Identify bottlenecks in the sales cycle.
- Recommend automation and process improvements.
- Improve coordination between Sales, Production, and Logistics.
6. Customer Experience
- Own all major customer escalations.
- Ensure complaints are resolved within SLA.
- Improve customer satisfaction.
- Reduce repeat issues.
7. Product & Market Knowledge
- Maintain strong product knowledge.
- Train the sales team on new products.
- Suggest suitable gifting options to customers.
- Share competitor and market insights.
8. Reporting & Communication
- Submit weekly business updates.
- Highlight key risks and opportunities.
- Share action plans rather than only reports.
- Communicate proactively with management.
Pay: ₹500,000.00 - ₹800,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Yelachenahalli, Karnataka 560078: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Team management: 4 years (Required)
- Sales: 5 years (Required)
Work Location: In person
