Job
Description
Job Overview : We are seeking a skilled and experienced Level 2 Support Engineer to manage and provide technical support for IBM MQ and IBM ACE (App Connect Enterprise) environments. The ideal candidate will possess strong troubleshooting, performance monitoring, and configuration expertise, as well as the ability to work collaboratively with development teams and other support tiers to ensure optimal operation and reliability of messaging and integration platforms. Key Responsibilities : Level 2 Support : Provide expert support for IBM MQ and ACE environments, including troubleshooting, diagnostics, and issue resolution in production and non-production environments. System Monitoring : Proactively monitor system performance, identify bottlenecks, and resolve potential issues before they affect production systems. Deployment & Configuration : Assist with the deployment, configuration, and maintenance of IBM MQ and ACE solutions to meet business and technical requirements. Issue Escalation & Resolution : Work with Level 1 support teams to escalate and resolve complex issues, liaising with OEM (Original Equipment Manufacturer) support as necessary. Incident Documentation : Document all incidents, problems, and changes according to the companys policies and procedures, ensuring thorough records for auditing and compliance. Collaboration with Development Teams : Collaborate with development teams to ensure seamless integration and deployment of new services, solutions, and configurations. Regular Maintenance & Health Checks : Perform routine health checks, maintenance tasks, and system optimizations to ensure performance, reliability, and system uptime. Capacity Planning & Tuning : Assist with capacity planning, performance tuning, and resource scaling for messaging and integration environments. Technical Training & Guidance : Provide technical guidance and training to junior support staff and help them develop their skills for effective issue resolution. Product Upgrade & Patching : Stay updated with product releases and upgrades, performing timely patch management and system upgrades to the latest versions. Audit Compliance : Ensure that the system is configured according to best practices and regulatory guidelines, addressing and closing audit findings effectively. Required Skills & Experience : Experience : 6-8 years of hands-on experience in administrating, managing, and troubleshooting IBM MQ and IBM ACE (App Connect Enterprise) . 3-5 years of direct experience handling Level 2 support escalations and complex issues related to IBM MQ and ACE environments. Strong knowledge and experience with other messaging and integration technologies (e.g., Kafka, RabbitMQ, TIBCO, etc.). Technical Skills : Proficient in the deployment, configuration, and management of IBM MQ and ACE platforms in on-premises environments. Extensive experience in troubleshooting and resolving issues related to messaging systems (IBM MQ/ACE) and integration technologies. Security Best Practices : Understanding of security best practices for messaging and integration environments, including encryption and access control. Operating Systems : Strong expertise in Linux (RedHat, CentOS, Ubuntu) and Windows (Windows 2019 & 2022) , along with the ability to analyze and resolve VM, OS-level errors , and application/server logs . Experience with capacity planning , performance tuning , and troubleshooting of messaging and integration environments. Soft Skills : Strong problem-solving and analytical skills with an ability to quickly resolve complex issues. Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to provide training and technical guidance to junior support staff. Preferred Skills : Certification or relevant training in IBM MQ and IBM ACE . Experience in cloud-based environments (e.g., AWS, Azure) for integration and messaging platforms. Familiarity with ITIL processes for incident management and service delivery. Why Join Us? : Opportunity to work in a dynamic, growth-oriented company with exciting projects. Collaborative and supportive work culture. Access to continuous learning and development opportunities. Apply on given link. https://app.turbohire.co/job/publicjobs/kHDrg_rUG3GX7MiRQH8Gw7A5kcm8VXimvArzaaX1OlFSTDyfswUbwoEpps1eYeUd Or https://app.turbohire.co/get/MWFWQVg Job Code: B-42219 | BOBCARD
