Manager HR & Operations

Functions / Day to day activities:

- Ensure the smooth functioning of both digital and mainstream advertising operations.

- Oversee day-to-day execution of agency operations.

- Collaborate with cross-functional teams, including creative, account management, HR department, Marketing Department, and others.

- Act as a primary point of contact for clients, maintaining strong and positive relationships.

- Present and discuss campaign strategies, creative concepts, and project updates with clients.

- Collaborate with the business development team to showcase the agency’s capabilities and strengths.

- Support the organization’s current and future business needs through engagement, motivation, and retention of human capital.

- Develop, monitor, and optimize HR strategies, systems, tactics, and procedures across the organization.

- Preparing and processing timely distribution of salary, bonus, increment salary slip, etc.

- Recording, maintaining, and monitoring attendance to ensure employee punctuality.

- Monitor project timelines, deliverables, and quality control across departments.

- Ensure compliance with company policies and industry regulations.

- Ensure the agency achieves its monthly and annual revenue targets.

- Develop strategies for organizational growth and expansion for the next financial year.

- Identify new market opportunities and revenue streams.

- Maintain excellent relationships with existing clients and ensure high retention.

- Strategize and implement plans for acquiring new clients.

- Ensure that all client campaigns are executed flawlessly and deliver expected results.

- Resolve client concerns effectively to maintain high satisfaction levels.

- Supervise all office operations, ensuring efficiency and resource management.

- Provide strong leadership and strategic direction to all departments.

- Facilitate collaboration and communication between teams to optimize workflow.

- Conduct weekly, monthly, and annual review meetings with teams to evaluate performance and provide guidance.

- Organize training and development programs to enhance team capabilities.

- Ensure a positive work culture and employee engagement.

- Analyse business performance reports and implement necessary action plans.

- Be responsible for the smooth running of the company.

Qualifications Required:

• Bachelor’s degree in Human Resource Management, Business Administration, Management, or a related field. A Master’s degree or MBA is preferred.
• Minimum 4 years of relevant experience in HR, administration, operations, and team management.
• Experience in the advertising, digital marketing, media, or creative industry is preferred.
• Proven experience in managing multiple departments and handling business operations.
• Strong knowledge of HR policies, employee management, performance evaluation, and labour law compliance.
• Experience in business planning, client relationship management, and revenue growth strategies.

Skills Required:

• Strong leadership, team management, and decision-making skills.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple departments and coordinate cross-functional teams.
• Strong organizational, planning, and problem-solving abilities.
• Knowledge of HR operations, payroll processing, attendance management, and employee welfare.
• Ability to develop business strategies and achieve organizational targets.
• Strong client relationship management and conflict-resolution skills.
• Proficiency in MS Office, Google Workspace, HR software, and reporting tools.
• Ability to analyse business performance reports and implement improvement plans.
• Excellent time management, adaptability, and multitasking skills.
• Ability to maintain confidentiality and handle sensitive employee and business information.
• Strong focus on employee engagement, productivity, service quality, and organizational growth.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person