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Manager - Customer Service - Auto Lab

SGS India

8 - 12 years

Chennai

Posted:6 days ago

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Job Description

  • To Plan, organize and control the day to day operation of the section and technical operations of the laboratory to meet customer requirements, in line with budgeted costs.
  • Promptly provide desired technical support for automotive testing to commercial sectors as and when required.
  • Handling of Technical Query from the client and Mktg. in consultation with Operation team
  • Feasibility of TRF along with samples and its booking if feasible
  • Follow-up against Time Plan as submitted by operation team.
  • Responsible for customer feedback analysis and customer satisfaction
  • To verify the compliance to the clause 7.8 of ISO /IEC 17025:2017 while reviewing the test reports.
  • Authorize to sign the test reports after evaluating the test results and descriptions thoroughly.
  • Responsible for achieving revenue targets and company objectives while maintaining competence, integrity and quality in all its operations.
  • Ensures compliance and support with applicable Safety laws, regulations, standards and guidelines relating to business operation

Skills Required

Customer Retention Customer Engagement Engagement Customer service Lab Management Auto Retention

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