Manager Business Excellence

As a global leader in customer experience management, HGS is dedicated to making our clients more competitive by delivering exceptional experiences. With a workforce of over 18,000 employees in 9 countries and a strong focus on a people-first philosophy, we have successfully served over 1100 of the world's leading brands. Join us at HGS to shape your future! Your role will involve researching and evaluating emerging technologies such as AI, Chatbot, and Cloud Computing to understand their potential impact on HGS accounts. You will be responsible for leading and managing the implementation of these technologies, ensuring smooth transitions and minimizing disruptions during projects. Collaboration and fostering strong relationships across departments will be key to ensuring the successful execution of projects. Identifying and mitigating potential risks associated with transformation projects, including security, compliance, and operational risks, will be a crucial part of your responsibilities. It will be essential to stay up-to-date with the latest digital trends, technologies, and best practices in the industry to drive innovation and excellence at HGS.,