Posted:7 months ago
We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes.
In this role, you will be responsible for all the activities related to Deduction, Dispute & Collection domain.
. This includes the collection of invoices and the management of all related processes dispute identification and resolution, account reconciliation, credit balance disposition, and unclaimed property administration.
. The Debt Collector will effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
. Review and analyze customer deductions to identify discrepancies and resolve issues in a timely manner
. Communicate with customers, sales team, and other internal departments to gather necessary information and documentation for deduction resolution
. Monitor and track open deductions to ensure timely resolution and minimize financial impact
. Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
. Ability to balance, trouble shoot, and resolve recurring or occasional bottlenecks
. Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
. Receive notification for reimbursement and perform acceptability analysis within threshold
Minimum qualifications
. B.Com Graduation
. Excellent Interpersonal Skills
. Ability to learn ERP systems (SAP)
. Good analytical and problem-solving skills
. Excellent MS Office skills including MS Excel
. Good conceptual knowledge and experience in tax activities preferred
On-site
Full Time
Genpact
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