Operations Manager Job Way Recruitment Mumbai

1.0 - 2.0 years

10 - 14 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Key Responsibilities: Develop and improve metrics, business rules, and processes in line with BFSI regulations. Ensure timely, accurate reporting to support efficient operations. Lead and manage team performance, training, and career planning. Drive tele-sales performance and achieve targets. Manage daily workload, resource coordination, and escalation handling. Implement quality and process improvements. Communicate effectively with clients and internal teams. Monitor agent performance and ensure adherence to procedures. Support senior management with planning and process enhancements. Desired Skills: Strong collections process & product knowledge BFSI industry experience (mandatory) Data analysis and problem-solving abilities Excellent communication & presentation skills Ability to perform under pressure Flexible with shifts and split week-offs Education: Graduate or undergraduate.

Posted 1 day ago

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