About R360
R360 powers a data-driven customer engagement ecosystem that enables the world’s leading organisations to earn customer loyalty every day.
For over 10 years, R360’s loyalty and reward platforms have driven ambitious loyalty programs for some of the world’s biggest brands – including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.
Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention.
The role
People who land on our site are not price-shopping a package. They browse, build a rough shape of a trip, and then - at the moment it stops being an idea and becomes a decision - they want to talk to someone. That someone is you.
Every lead arrives warm. Your job is to turn half-formed intent into a trip the client is glad to pay for: better questions than they expected, real destination knowledge, straight answers about what will and won't work, and no promise the ground can't keep. The clients are HNI and UHNI Indian families - time-poor, well-travelled, quick to spot someone winging it. Precision, discretion and follow-through win with them; enthusiasm doesn't.
Weekends are when these conversations actually happen, which is why the week runs Tuesday to Sunday.
What you'll do-
Respond fast and run the first call. Inbound enquiries picked up in minutes. Establish who is travelling, why, and the budget - per person versus combined, stated plainly and early.
-
Build the itinerary with the client. Propose a shape, defend the choices behind it, revise live. Two or three considered options beat ten.
-
Own the constraints. Visa lead times, seasonality, school holidays, what genuinely needs booking eleven months out. A UK visa needs three weeks and biometrics; a UAE visa doesn't. Flag the pacing item before it becomes a problem.
-
Quote cleanly. What's included, what the range covers, when the fare was checked, what is not yet held. No soft numbers that harden later.
-
Stay with the client to return. Hand off to operations, remain reachable during the trip, follow up after. Repeat business and referrals here beat any lead channel we can buy.
-
Keep the record clean. Preferences, dates, dietary notes, anniversaries, past trips - logged the same day. Our product runs on remembering; it only works if you feed it.
-
Report what you're hearing. Destinations being asked for, where our pages lose people, objections that recur.
Who we're looking for
Essential
- 3–4 years in a consultative, client-facing role with affluent customers, where the sale took more than one conversation
-
English that holds up in front of a chairman's office - unhurried, correctly punctuated, never over-familiar. Fluent Hindi (Knowing other languages adds brownie points)
-
A target carried and hit, with numbers you can walk us through
-
Genuine travel literacy - places spoken about first-hand, not from a brochure
-
Discretion, and composure when something goes wrong mid-trip at 2am
-
Able to work in-office in Bengaluru, Tuesday to Sunday
Nice to have: deep knowledge of two or three regions over shallow knowledge of twenty; relationships with hotels, DMCs or villa operators; comfort with CRM and AI tools; experience selling over WhatsApp.
What this is not: not cold calling - leads arrive warm. Not volume ticketing or a script. Not order-taking: if a trip won't work, we expect you to say so and propose the version that will.
