Job Title: Customer Support Executive About Us: Longeny is a cutting-edge healthcare services startup dedicated to improving healthspan and extending lifespan through innovative programs, including menopause management, mitochondrial revival, and advanced diagnostics. We provide personalized health assessments and comprehensive health programs that empower our client/patients to live healthier, longer lives. Job Description: We are seeking a dynamic and experienced Customer Support Executive to join our team. The ideal candidate will have a thorough understanding of diagnostics and a good understanding of healthcare practices. A background in medicine and experience in phlebotomy is preferred. Responsibilities include resolving client/patient queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our client/patients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent client/ patient support during all sales and after-sales procedures. Key Responsibilities: • Respond to client/patient queries in a timely and accurate way, via phone, email or chat • Identify client/patient needs and help client/patients use specific features • Analyze and report any problems during client/patient interactions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with client/patients • Monitor client/patient complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform client/patients about new features and functionalities • Follow up with client/patients to ensure their technical issues are resolved • Gather client/patient feedback and share with our Product, Sales and Marketing teams • Provide expert guidance and support to client/patients regarding our diagnostics and health programs. • Ensure that all client/patient inquiries are resolved promptly and effectively, maintaining high client/patient satisfaction levels. • Handle escalated client/patient issues and provide solutions in a professional and empathetic manner. Qualifications: • Any Graduate. Preference for BSC / MSC in Microbiology / Biochemistry / Bachelor’s degree in Medicine (MBBS or equivalent) or a related field. • Proven experience in a customer support role, preferably in the healthcare or diagnostics industry. • Excellent communication, interpersonal, and problem-solving skills. • Strong organizational skills and attention to detail. • Ability to work independently and collaboratively in a fast-paced environment. • Empathy and passion for helping others achieve better health outcomes. What We Offer: • Opportunities for professional development and growth. • A supportive and collaborative work environment. • The chance to make a meaningful impact on people's lives through innovative healthcare solutions. • How to Apply: If you are passionate about health and wellness and have the qualifications we are looking for, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this role to hr@longeny.com Join us at Longeny and be part of a team that is transforming healthcare and enhancing lives! Show more Show less