Logistics-Customer Service Executive

Customer Service Executive – Logistics & Freight Forwarding

Key Responsibilities:

• Handle customer inquiries efficiently via phone, email, and other communication channels, ensuring prompt and accurate responses that reflect a strong customer-first attitude.
• Provide end-to-end customer support, addressing queries related to shipments, documentation, delivery timelines, and service offerings.
• Maintain regular communication with clients, proactively updating them on the status of their shipments and promptly notifying them of any delays or issues.
• Coordinate with internal departments, including operations, documentation, and sales teams, to ensure seamless service delivery and resolution of customer concerns.
• Assist in generating and nurturing sales leads, forwarding inquiries to the sales team and helping follow up on potential business opportunities.
• Ensure accurate data entry and maintenance of client interactions, shipment details, and service requests in company systems.
• Support the documentation process by helping clients with required paperwork and ensuring completeness and compliance with company policies.
• Build and maintain strong client relationships, aiming for high levels of customer satisfaction and retention.
• Identify and escalate priority issues to the appropriate teams and follow up to ensure timely resolution.

Requirements:

• Excellent verbal and written communication skills in English knowledge of Tamil and hindi is an added advantage.
• Basic computer proficiency, particularly in Microsoft Office applications (Excel, Word, Outlook)
• Strong interpersonal skills with the ability to stay calm and professional under pressure.
• Customer-focused mindset with a passion for delivering outstanding service.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Previous experience in a logistics, freight forwarding, or shipping industry is preferred but not mandatory.
• Minimum educational qualification: Bachelor’s degree or equivalent.

What We Offer:

• A supportive and collaborative work environment.
• Training and development opportunities within the logistics and freight forwarding industry.
• Competitive salary and performance-based incentives.
• Opportunities to grow within a dynamic and expanding organization.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience:

• Logistics: 1 year (Preferred)

Work Location: In person