Linux System Administrator

Who We Are

At Network Solutions, weve been trusted for decades to help people get online and stay ahead. Weve been here since the beginning of the internet, and we’re still building for what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.

What you’ll do & how you’ll make your mark.

• Participate in 24x7 shifts.
• Investigate escalated technical cases, providing technical analysis and planning assistance as required.
• Refine and establish policies and procedures for the customer support team to follow.
• Implement fixes or upgrades across our technological stack.
• Resolve issues flagged by our monitoring and alerting systems, taking steps to prevent recurrence.
• L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).
• Develop tools and scripts that: 1) Enable customer support teams to resolve issues
• independently and swiftly. 2) Automate repetitive tasks and preemptively resolve customer
• issues.
• Offer technical expertise across departments to assist where required.
• Manage and configure virtual and dedicated servers.
• Handle incident response, troubleshooting and fix for various products/services.
• Handle escalations as per policies/procedures.
• Get different internal/external groups together to resolve production site issues effectively.
• Communicate clearly on tickets, phone calls made to the team about various issues.
• Ensure SLA's and Operational standards are met.
• Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up
• on escalated issues.
• Liaison with engineering teams for RCA's, permanent resolutions on issues affecting
• production sites.
• Contribute to Operations handbook.

Who you are & what you’ll need to succeed.

• Proficient in English, both written and spoken.
• Possess strong communication skills and a strong customer-focused mindset.
• Bring 1-2 years of experience in a similar role, preferably in the hosting industry.
• Have in-depth knowledge of cPanel, WHM, Email, FTP, SSH, Linux, WordPress and Magento,
• including command-line operations.
• Predisposed to action - you just start doing and exhibit a strong sense of ownership.
• Open and honest with yourself. You're transparent, you give and take feedback, communicate clearly, and keep your promises.
• Enthusiastic about helping others and believe that success only comes when we work
• together.
• A lifelong learner, never satisfied by what you know and always eager to learn more and get involved.

Why you’ll love us.