3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Technical Support Engineer at our company, you will be responsible for providing technical and product support to customers using our SaaS platform. Your key responsibilities will include: - Serving as the first point of contact for customers facing technical issues such as data connectivity problems, report errors, performance concerns, access issues, data inconsistencies, software bugs, and integration challenges. - Understanding and empathizing with ThoughtSpot users" challenges, offering personalized solutions to enhance their user experience. - Ensuring timely and accurate updates, meeting SLAs, and providing prompt resolutions to customer issues through tickets and calls. - Creati...

Posted 19 hours ago

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